Course Outline

Module 1: Role and Functions of Support Staff

• Understanding the evolving role of support staff
• Exploring key functions in office operations
• Aligning support roles with organizational objectives
• Adapting to changing workplace expectations
• Case Study: Analyze a support staff role in an organization

Module 2: Task Management and Productivity

• Planning and improving work processes
• Prioritizing workloads and managing time-sensitive tasks
• Using tools to enhance office productivity
• Limiting interruptions and managing information overload
• Case Study: Create a task prioritization plan

Module 3: Communication and Service Excellence

• Developing positive and effective communication skills
• Applying office etiquette for professional interactions
• Delivering service excellence to colleagues and clients
• Using appropriate communication tools in the office
• Case Study: Handle a client interaction scenario

Module 4: Information Management and Organization

• Managing information for maximum efficiency
• Implementing organized methods and systems
• Planning and scheduling office work effectively
• Matching administrative goals with business objectives
• Case Study: Design an information management system

Module 5: Meetings and Workplace Effectiveness

• Arranging and managing productive meetings
• Taking notes and ensuring follow-up actions
• Enhancing personal and team effectiveness
• Dealing with challenges in a fast-paced office environment
• Case Study: Plan and conduct a mock office meeting