Course Outline

Module 1: Office and Administrative Management

• Understanding office management principles
• Performing administrative services effectively
• Applying management functions in office settings
• Organizing clerical and routine tasks
• Case Study: Plan a weekly office task schedule

Module 2: Records and Information Management

• Fundamentals of records management
• Acquiring, analyzing, and organizing information
• Implementing policies for document control
• Using tools for efficient information management
• Case Study: Organize a records management system

Module 3: Interpersonal and Communication Skills

• Building effective interpersonal relationships
• Developing clear and professional communication
• Providing exceptional customer care
• Handling difficult interactions with colleagues
• Case Study: Resolve a customer service scenario

Module 4: Personal Effectiveness and Teamwork

• Enhancing personal productivity and effectiveness
• Collaborating effectively in team environments
• Mastering time management techniques
• Applying problem-solving and decision-making skills
• Case Study: Develop a personal productivity plan

Module 5: Workplace Hygiene and Stress Management

• Implementing office hygiene best practices
• Applying professional etiquette in the workplace
• Managing stress and maintaining well-being
• Creating a positive and healthy work environment
• Case Study: Design an office hygiene improvement plan