Course Outline

Module 1: Fundamentals of Organizational Communication

• Exploring the role of communication in governance
• Identifying barriers to effective communication
• Using active listening for accurate documentation
• Applying interpersonal skills in professional settings
• Case Study: Analyze a communication failure scenario

Module 2: Information and Knowledge Management

• Organizing data for effective reporting
• Using Microsoft OneNote for knowledge management
• Ensuring data accuracy and accessibility
• Managing confidential information securely
• Case Study: Create a knowledge management system

Module 3: Basics of Effective Writing

• Understanding principles of clear writing
• Structuring professional documents with Microsoft Word
• Writing concise and impactful sentences
• Avoiding common writing errors
• Case Study: Draft a concise business memo

Module 4: Report Writing Fundamentals

• Defining report objectives and scope
• Structuring formal reports with clear sections
• Writing executive summaries and abstracts
• Using templates for consistency
• Case Study: Write an executive summary for a report

Module 5: Advanced Report Writing Techniques

• Incorporating data with tables and charts
• Using visuals for enhanced clarity
• Adapting reports for diverse audiences
• Editing and proofreading reports
• Case Study: Develop a data-driven report with visuals

Module 6: Minutes Taking Essentials

• Understanding the role of minutes in meetings
• Capturing key points and decisions accurately
• Using Microsoft OneNote for real-time note-taking
• Formatting minutes for clarity and accessibility
• Case Study: Draft minutes for a mock meeting

Module 7: Managing Effective Meetings

• Planning and preparing meeting agendas
• Facilitating meetings with Microsoft Teams
• Recording action items and follow-ups
• Distributing minutes efficiently
• Case Study: Plan and document a virtual meeting

Module 8: Oral Presentation Skills

• Preparing impactful presentations with PowerPoint
• Delivering reports orally with confidence
• Managing audience questions and feedback
• Using body language for effective delivery
• Case Study: Present a report summary to stakeholders

Module 9: Writing Other Communication Tools

• Crafting professional emails and letters
• Writing policy briefs and proposals
• Adapting tone for different stakeholders
• Ensuring consistency across documents
• Case Study: Write a stakeholder engagement letter

Module 10: Building a Professional Image

• Enhancing organizational reputation through communication
• Collaborating with colleagues for consistent messaging
• Creating a personal action plan for skill improvement
• Reviewing course outcomes and feedback
• Case Study: Develop a communication improvement plan