Course Outline

Module 1: Role and Strategic Planning

• Understanding the competent secretary’s role in organizations
• Applying strategic planning to administrative tasks
• Managing office politics and building influence
• Aligning secretarial duties with organizational goals
• Case Study: Develop a strategic office plan

Module 2: Office and Time Management

• Mastering office management and organization
• Implementing effective time management strategies
• Planning and organizing meetings and conferences
• Managing multiple priorities and tasks
• Case Study: Create a meeting agenda and schedule

Module 3: Communication and Negotiation

• Developing assertiveness in communication
• Mastering negotiation techniques for administrative roles
• Writing effective reports and professional correspondence
• Building relationships with bosses and stakeholders
• Case Study: Draft a professional report

Module 4: Team Building and Leadership

• Techniques for effective team building
• Leading administrative teams with confidence
• Applying presentation skills for professional impact
• Managing decision-making and problem-solving
• Case Study: Lead a team-building exercise

Module 5: Professional Development and Ethics

• Understanding advanced professional ethics
• Managing change and adapting to new challenges
• Developing a personal career progression plan
• Sharing experiences and insights with peers
• Case Study: Create a career development plan