Course Outline

Module 1: Emotional Intelligence and Relationship Management

• Understanding personality and behavior in relationships
• Applying self- and social-awareness
• Using emotional intelligence for relationship management
• Using DISC assessments for team dynamics
• Case Study: Apply emotional intelligence in a team scenario

Module 2: Effective Communication and Influence

• Mastering interpersonal communication techniques
• Influencing through persuasion and assertiveness
• Overcoming communication barriers
• Using active listening tools
• Case Study: Persuade a stakeholder group

Module 3: Leadership and Motivation

• Developing leadership mastery
• Motivating diverse teams effectively
• Aligning teams with organizational goals
• Using motivational frameworks like Maslow’s hierarchy
• Case Study: Motivate a demotivated team

Module 4: Personal Effectiveness

• Becoming a highly effective individual
• Managing self and relationships
• Applying time management and prioritization
• Using productivity tools like Trello
• Case Study: Enhance personal productivity

Module 5: Team Development and Management

• Building and managing effective teams
• Delegating tasks strategically
• Resolving team conflicts
• Using Microsoft Teams for collaboration
• Case Study: Develop a high-performing team