TOPICS TO BE COVERED

Module 1-Fundamentals of change management

• Understanding levels of change
• Identifying misconceptions about change
• Understanding the importance of change
• Identifying the key essential areas of change
• Leading change
• Promoting successful change
• Understanding resilience

Module 2 - Change process

• Steps of a change process
• Analyzing situations
• Understanding the aspects of change
• Choose an action
• Implement the action
• Creating a sense of urgency
• Motivating employees
• Preventing failure
• Monitor the progress

Module 3 - Obstacles to change

• Resistance
• Resisting change
• Understanding negative reactions
• Easing the tension
• Complacency
• Identifying causes of complacency
• Crisis
• Reacting to a crisis
• Preparing for a crisis

Module 4 - Managing change

• Creativity
• Developing management plan
• Developing commitment
• Communicating during a change
• Demonstrating support by listening
• Controlling the grapevine

Module 5 - Adapting to change

• Truths and misconceptions
• Identifying truths and misconceptions
• Understanding the transition process
• Factors affecting response
• Understanding response styles
• The endings phase
• Understanding the endings phase
• Managing the endings phase

Module 6 - Coping with uncertainty and moving forward

• The exploration phase
• Understanding the exploration phase
• Understanding responses
• Understanding needs
• Management of the exploration phase
• Managing uncertainty
• The new beginnings phase
• Understanding the new beginnings phase
• Understanding needs
• Management of the new beginnings phase
• Understanding communication guidelines