Topics covered include:

Module 1: Operations Management: A Digital Framework

Discover the importance of implementing strategic, digital and operational frameworks for effective operations management

• Demonstrate an understanding of the three views of operations
• Articulate the two perspectives of a digital operations framework
• Analyze the important interrelationship between strategy and digitization for operations management
• Assess the strategic role of operations

Module 2: Linking Operational Metrics and Financial Performance

Explore the link between operational and financial performance

• Demonstrate an understanding of traditional and digital processes in an organization
• Identify appropriate operational performance measures
• Relate metrics of scale and speed to inventory using Little's law
• Use operational metrics as leading indicators of financial performance
• Deduce the impact of digitization on operational effectiveness and financial performance

Module 3: The Impact of Digitization: Scaling-Up and Speeding-Up

Understand the role digitization plays in scaling-up and speeding-up operational processes

• Identify how to speed up critical path activities and reduce theoretical flow time
• Identify how to manage bottlenecks and improve throughput
• Determine the value of digitization when speeding up and scaling up

Module 4: Making a Case for Digitizing Operations: Autonomy and Quality

Learn about the importance of digitization for autonomy and quality

• Review the eight dimensions of quality in terms of operations
• Discuss how digitization affects the implementation of the eight dimensions of quality
• Articulate the impact of machine learning and smart control rules on operations

Module 5: A Digital Approach to Strategic Inventory Management

Learn about a digital approach to effective inventory management

• Outline the difference between types of inventory and their roles in a product-based value chain
• Relate inventory management to financial performance
• Show the impact of digitization on strategic inventory management

Module 6: Applying Digital Technologies to Operations Management

Explore digital technologies that can improve operations management

• Articulate the relationship between personalization and variety
• Determine appropriate ways to improve personalization using a digital approach
• Analyze the impact of digital technologies on operations management
• Recommend a digital technology to improve an organization’s operations