TOPICS TO BE COVERED

Module 1

• What is assertiveness and why is it worth developing?
• How assertiveness differs from aggressive and passive behavior.
• How do I come across?
• Barriers to assertiveness – how can we overcome the barriers?
• The behavior iceberg; what drives our choices? Helpful and unhelpful mind sets.
• Transactional analysis – how it relates to Assertiveness.
• Relationship Mapping.

Module 2

Assertiveness Techniques

Thinking and feeling assertive

• the assertive pause 

Basic assertion

• asking for what you want and saying no

Broken record

• standing your ground

Empathetic assertion

• getting your message heard and understood when you disagree

Negative feelings assertion

• giving feedback on others’ behaviour

Discrepancy assertion

• when you’re not getting what you want

Consequence assertion

• being clear about what’s acceptable

Case study work

• how the techniques can be used in combination

Action Planning