Agency Banking Model, Strategy and Solutions Course
Course Overview
| Course Title | Agency Banking Model, Strategy and Solutions Course |
| Organization | Tech For Development (T4D) |
| Venue | Tech For Development (T4D) Training Center along Tala Road, Runda, Nairobi |
| Target Industries |
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| Target Job Roles |
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| Course Fees (Face-to-Face) | TBA |
| Course Fees (Virtual) | TBA |
| Training Modes | Virtual and face-to-face training |
| Payment | Payment should be made to the Tech For Development (T4D) bank account on or before the start of the course |
| Accreditation | Tech For Development Certificate of Course Completion |
Introduction
Cash transactions are still common worldwide. Agency banking, as a concept, has become an important part of the system. It is a channel wherein third-party agents conduct transactions or other activities on behalf of financial institutions.
An agency network is a cost-efficient strategy to reach remote, underserved markets. However, despite regulatory and legislative conditions becoming easy, financial institutions still refrain from adopting it.
Technology plays a critical role in enabling small vendors and other businesses to adopt the agency model. Although not widespread, third-party agents have become a critical part of the financial services ecosystem. Thus, understanding the agency model will be beneficial to all financial institutions.
This T4D training course will empower you with a detailed understanding and superior knowledge of the agency banking model. Since this is an unexplored-yet-critical domain, gaining experience will give you an advantage for rising banking sector opportunities.
Duration
5 Days
Who Should Attend
- Senior management of organisations who need to thoroughly understand the agency banking model to make appropriate strategic decisions
- Bankers and other staff responsible to ensure smooth operation with agents or third-party vendors
- Managers and leaders overseeing end-to-end management of the agency banking model
- Shareholders and other future participants/members who would like to know the health of a company before making investment decisions
- Internal and external auditors responsible for regular audits for adherence to required standards and legislative direction
- Legal advisors responsible for helping the organisation in the event of a dispute
- Agents and other third-party vendors interested in being part of the agency banking model
Course Objectives
At the end of this T4D training course, participants will learn:
- thoroughly understand the agency banking model, together with advanced strategies and solutions critical for its success
- apply advanced concepts to define competitive, efficient systems for one’s organisation to ace the agency banking concept
- understand and confidently work with advanced technological setups to achieve operational excellence
- mentor other professionals on best practices related to agency banking
- review existing processes within one’s organisation to check organisational readiness for adopting the agency banking model or enhancing the existing one
- contribute to organisational credibility and development through various steps, thus demonstrating one’s ability to assume core responsibilities, in turn supporting one’s career progression
- gaining the required skills, knowledge and experience to compete with other professionals and stand out in one’s expertise, thus becoming a professional of choice for many organisations, adding dynamism to one’s professional portfolio
Course Modules
Course Outline
Module 1 – Components of the Agency Ecosystem
- Banks
- Service providers
- Agents
- Customers
Module 2 – Types of Agent Banks
- Foreign agent banks
- Investment banks
- Third-party agent banks
Module 3 – Types of Banking Agents
- Pharmacies
- Supermarkets
- Convenience stores
- Lottery outlets
- Post offices
Module 4 – Agency Banking Strategy
- Channel distribution
- Channel innovation
- Cost leadership/effectiveness
- Future position
Module 5 – Agency Banking Solutions
- Cash withdrawal
- Bill payment
- Cash deposits
- Funds transfer
- Balance enquiry
- Documentation collection for debit/credit cards, loan applications and account opening forms
- Collection of bank correspondence and mail
- Mobile banking services
Module 6 – Agency Banking Service Limitations
- Final approval of bank account opening
- Final approval of bank card/cheque issuance
- Loan- and financial appraisal-related activities
- Cheque encashments
- Foreign currency-related activities
Module 7 – Benefits of the Agency Banking Model
- Enhanced customer experience
- Investing in brand evangelism
- Appetite for data
- Achieve sustainable development goals by financial inclusion
- Cost-efficient distribution channel
- Deposit mobilisation
Module 8 – Disadvantages of Agency Partnerships
- Bank reputation at risk
- Dependence on branch support
- Lack of real control
- Risk of low-quality sales methods
- Inadequate understanding of product
Course Administration
Methodology
This instructor-led training course is delivered using a blended learning approach comprising presentations, guided practical sessions, web-based tutorials, and group work.
Accreditation
Participants will receive a Tech For Development Certificate of Course Completion.
Training Venue
Held at the Tech For Development Training Centre.
Accommodation & Airport Transfer
Arranged upon request.
Email: letstalk@techfordevelopment.com
Phone: (+254) 790 824 179
Tailor-Made
Customised training available.
Payment
Send proof of payment to letstalk@techfordevelopment.com.
