Agency Banking Model, Strategy and Solutions Course

Agency Banking Model, Strategy and Solutions Course

Gain the skills you need to advance your career. This course offers hands-on learning, expert guidance, and real-world applications designed to help you grow.
Foundation | TBA | Face to Face / Online / Elearning | Certificate
01

Course Overview

Course Summary
Course Title Agency Banking Model, Strategy and Solutions Course
Organization Tech For Development (T4D)
Venue Tech For Development (T4D) Training Center along Tala Road, Runda, Nairobi
Duration TBA days
Target Industries
Target Job Roles
Course Fees (Face-to-Face) TBA
Course Fees (Virtual)
Training Modes Virtual and face-to-face training
Payment Payment should be made to the Tech For Development (T4D) bank account on or before the start of the course
Accreditation Tech For Development Certificate of Course Completion

Introduction

Cash transactions are still common worldwide. Agency banking, as a concept, has become an important part of the system. It is a channel wherein third-party agents conduct transactions or other activities on behalf of financial institutions.

An agency network is a cost-efficient strategy to reach remote, underserved markets. However, despite regulatory and legislative conditions becoming easy, financial institutions still refrain from adopting it.

Technology plays a critical role in enabling small vendors and other businesses to adopt the agency model. Although not widespread, third-party agents have become a critical part of the financial services ecosystem. Thus, understanding the agency model will be beneficial to all financial institutions.

This T4D training course will empower you with a detailed understanding and superior knowledge of the agency banking model. Since this is an unexplored-yet-critical domain, gaining experience will give you an advantage for rising banking sector opportunities.

Duration

5 Days

Who Should Attend

  • Senior management of organisations who need to thoroughly understand the agency banking model to make appropriate strategic decisions
  • Bankers and other staff responsible to ensure smooth operation with agents or third-party vendors
  • Managers and leaders overseeing end-to-end management of the agency banking model
  • Shareholders and other future participants/members who would like to know the health of a company before making investment decisions
  • Internal and external auditors responsible for regular audits for adherence to required standards and legislative direction
  • Legal advisors responsible for helping the organisation in the event of a dispute
  • Agents and other third-party vendors interested in being part of the agency banking model

Course Objectives

At the end of this T4D training course, participants will learn:

  • thoroughly understand the agency banking model, together with advanced strategies and solutions critical for its success
  • apply advanced concepts to define competitive, efficient systems for one’s organisation to ace the agency banking concept
  • understand and confidently work with advanced technological setups to achieve operational excellence
  • mentor other professionals on best practices related to agency banking
  • review existing processes within one’s organisation to check organisational readiness for adopting the agency banking model or enhancing the existing one
  • contribute to organisational credibility and development through various steps, thus demonstrating one’s ability to assume core responsibilities, in turn supporting one’s career progression
  • gaining the required skills, knowledge and experience to compete with other professionals and stand out in one’s expertise, thus becoming a professional of choice for many organisations, adding dynamism to one’s professional portfolio
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Course Modules

Course Outline

Module 1 – Components of the Agency Ecosystem

  • Banks
  • Service providers
  • Agents
  • Customers

Module 2 – Types of Agent Banks

  • Foreign agent banks
  • Investment banks
  • Third-party agent banks

Module 3 – Types of Banking Agents

  • Pharmacies
  • Supermarkets
  • Convenience stores
  • Lottery outlets
  • Post offices

Module 4 – Agency Banking Strategy

  • Channel distribution
  • Channel innovation
  • Cost leadership/effectiveness
  • Future position

Module 5 – Agency Banking Solutions

  • Cash withdrawal
  • Bill payment
  • Cash deposits
  • Funds transfer
  • Balance enquiry
  • Documentation collection for debit/credit cards, loan applications and account opening forms
  • Collection of bank correspondence and mail
  • Mobile banking services

Module 6 – Agency Banking Service Limitations

  • Final approval of bank account opening
  • Final approval of bank card/cheque issuance
  • Loan- and financial appraisal-related activities
  • Cheque encashments
  • Foreign currency-related activities

Module 7 – Benefits of the Agency Banking Model

  • Enhanced customer experience
  • Investing in brand evangelism
  • Appetite for data
  • Achieve sustainable development goals by financial inclusion
  • Cost-efficient distribution channel
  • Deposit mobilisation

Module 8 – Disadvantages of Agency Partnerships

  • Bank reputation at risk
  • Dependence on branch support
  • Lack of real control
  • Risk of low-quality sales methods
  • Inadequate understanding of product
03

Course Administration

Methodology

Instructor-led sessions use a blended learning approach combining presentations, guided practical exercises, web-based tutorials, and group work, delivered by seasoned industry experts. All facilitation and course materials are in English, so participants should be reasonably proficient in the language.

Accreditation

Upon successful completion of this training, participants will be issued a Tech For Development Certificate of Course Completion certified by the National Industrial Training Authority (NITA).

Training Venue

The training will be held at the Tech For Development Training Centre. The course fee covers the course tuition, training materials, two break refreshments, and lunch. All participants will additionally cater to their travel expenses, visa application, insurance, and other personal expenses.

Accommodation & Airport Transfer

Arranged upon request.For reservations contact the Training Officer:
Email: [email protected]
Phone: (+254) 790 824 179

Tailor-Made

This training can also be customized to suit the needs of your institution upon request. You can have it delivered in our T4D Training Centre or at a convenient location.

Payment

Payment should be transferred to the T4D account through a bank on or before the start of the course. Send proof of payment to [email protected].

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