Course Outline

Module 1: Role and Professionalism of an Executive Secretary

• Understanding the role of an executive secretary in modern organizations
• Identifying attributes of a successful secretary
• Maintaining office ethics, confidentiality, and professionalism
• Navigating workplace challenges and business environments
• Case Study: Analyze a secretary’s role in an executive scenario

Module 2: Organizational and Interpersonal Skills

• Organizing meetings, travel, and multi-tasking effectively
• Setting SMART goals and prioritizing tasks
• Applying negotiation and conflict resolution techniques
• Developing business etiquette and personality for impact
• Case Study: Plan a complex executive travel itinerary

Module 3: Business Communication and Record Management

• Mastering verbal, written, and cross-cultural communication
• Writing professional business documents and proofreading reports
• Implementing effective filing and record management systems
• Using Excel for data management and organization
• Case Study: Draft and organize meeting minutes

Module 4: Office Technology and Productivity Tools

• Leveraging technology for task management (e.g., planners, schedulers)
• Using accounting and stock control software for office tasks
• Optimizing office ergonomics and desk management
• Balancing technology use to avoid overuse
• Case Study: Set up a digital task management system

Module 5: Stress Management and Workplace Efficiency

• Identifying stressors and applying stress management techniques
• Managing urgency vs. importance in task prioritization
• Building assertiveness and stakeholder rapport
• Creating a comprehensive stress and efficiency action plan
• Case Study: Develop a stress management plan for an assistant