Course Outline

Module 1: Role and Functions of Executive Assistants

• Understanding the significance of executive assistants
• Exploring management functions and principles
• Maintaining ethical conduct and positive attitudes
• Building relationships with executives and stakeholders
• Case Study: Analyze the role of an executive assistant

Module 2: Managing the Executive and Office

• Techniques for managing executive schedules and priorities
• Applying public relations and protocol in office settings
• Organizing office systems for efficiency
• Handling sensitive information with discretion
• Case Study: Plan an executive’s weekly schedule

Module 3: Communication Skills

• Developing effective verbal and written communication
• Writing professional reports and correspondence
• Active listening and rapport-building techniques
• Managing communication with diverse stakeholders
• Case Study: Draft a professional executive report

Module 4: Information and Time Management

• Identifying information needs for executive support
• Prioritizing tasks and managing time effectively
• Using tools for scheduling and task organization
• Handling interruptions and time wasters
• Case Study: Create a time management plan

Module 5: Human Resources and Financial Management

• Understanding human resource principles in organizations
• Managing office imprest and petty cash
• Supporting HR functions for executive teams
• Developing action plans for continuous improvement
• Case Study: Prepare a petty cash report