Course Outline

Module 1: Introduction to Healthcare Administration

• Overview of the healthcare industry and trends
• Understanding healthcare organizational structures
• Defining roles of executive office professionals
• Aligning with healthcare facility goals
• Case Study: Analyze a healthcare facility’s structure

Module 2: Effective Communication in Healthcare

• Mastering verbal and written communication
• Handling patient and family inquiries with empathy
• Collaborating with healthcare professionals
• Using Microsoft Teams for communication
• Case Study: Draft a professional response to a patient inquiry

Module 3: Time Management and Organization

• Prioritizing tasks in high-pressure environments
• Managing executive calendars with Microsoft Outlook
• Handling emergencies and urgent requests
• Organizing office workflows efficiently
• Case Study: Prioritize a week’s executive schedule

Module 4: Healthcare Technology and Software

• Navigating electronic health record systems like Epic EHR
• Using healthcare-specific software for operations
• Ensuring data security and privacy
• Integrating technology for efficiency
• Case Study: Implement a secure EHR workflow

Module 5: Confidentiality and Ethical Practices

• Managing sensitive healthcare information
• Navigating ethical dilemmas in administration
• Ensuring HIPAA compliance
• Building trust with stakeholders
• Case Study: Address an ethical dilemma scenario

Module 6: Appointment and Meeting Management

• Scheduling appointments and meetings efficiently
• Preparing agendas and supporting documentation
• Managing executive travel arrangements
• Using Zoom for virtual meetings
• Case Study: Plan a healthcare executive’s meeting

Module 7: Problem-Solving and Decision-Making

• Analyzing healthcare-related challenges
• Making informed decisions under pressure
• Implementing crisis management strategies
• Using data to support decisions
• Case Study: Resolve a healthcare office crisis

Module 8: Leadership and Team Collaboration

• Building effective teams in healthcare settings
• Developing leadership skills for office professionals
• Resolving conflicts within teams
• Fostering a collaborative culture
• Case Study: Lead a healthcare team project

Module 9: Healthcare Regulations and Compliance

• Understanding key healthcare regulations
• Ensuring compliance with industry standards
• Navigating legal considerations in administration
• Documenting compliance processes
• Case Study: Develop a compliance checklist

Module 10: Budget Management and Resources

• Managing healthcare office budgets effectively
• Allocating resources for optimal operations
• Implementing cost containment strategies
• Creating a resource management plan
• Case Study: Draft a healthcare office budget