Course Outline

Module 1: Advanced Communication Skills

• Mastering verbal and non-verbal communication
• Applying active listening and feedback techniques
• Handling difficult conversations and conflicts
• Using Microsoft Teams for professional communication
• Case Study: Resolve a workplace communication conflict

Module 2: Time Management and Prioritization

• Using time management tools like Trello
• Prioritizing tasks with urgency and importance frameworks
• Overcoming procrastination and creating schedules
• Managing multiple responsibilities efficiently
• Case Study: Develop a weekly task prioritization plan

Module 3: Problem-Solving and Decision-Making

• Applying problem-solving frameworks like SWOT analysis
• Using decision-making models for complex issues
• Enhancing critical thinking and analysis
• Making strategic administrative decisions
• Case Study: Address an administrative challenge

Module 4: Leadership and Team Management

• Exploring leadership styles for administrators
• Building and motivating effective teams
• Implementing delegation strategies
• Resolving team conflicts constructively
• Case Study: Lead an administrative team project

Module 5: Technology, Records, and Stress Management

• Streamlining processes with Microsoft Office and SharePoint
• Creating efficient physical and electronic filing systems
• Applying stress management and work-life balance techniques
• Developing a professional development action plan
• Case Study: Design an office records management system