Course Outline

Module 1: Advanced Management Principles

• Understanding advanced management principles and practices
• Defining the role and responsibilities of executive assistants
• Exhibiting professional behavior and essential qualities for success
• Aligning administrative tasks with organizational goals
• Case Study: Analyze a management scenario for an executive assistant

Module 2: Team Building and Leadership

• Techniques for effective team building and leadership
• Motivating and influencing administrative teams
• Managing team dynamics and fostering collaboration
• Applying leadership strategies in high-pressure environments
• Case Study: Develop a team leadership plan

Module 3: Communication and Negotiation

• Mastering advanced interpersonal communication skills
• Applying effective negotiation techniques in administrative roles
• Building relationships with executives, clients, and stakeholders
• Enhancing public relations and customer care skills
• Case Study: Negotiate a workplace agreement

Module 4: Report Writing and Meeting Management

• Writing clear, concise, and professional reports
• Arranging and managing high-level meetings
• Taking accurate minutes and ensuring follow-up actions
• Using technology to streamline meeting processes
• Case Study: Draft a report and meeting agenda

Module 5: Stress Management and Career Development

• Implementing stress management techniques for well-being
• Developing strategies for career progression
• Building a personal brand as an administrative leader
• Creating action plans for continuous improvement
• Case Study: Design a personal career development plan