Course Outline:

Module 1: Strategic and Persuasive Communication

• Elements of persuasive communication
• Structuring messages for impact and clarity
• Influencing without authority
• Storytelling as a strategic tool
  Activity: Deliver a persuasive pitch on a workplace initiative

Module 2: Emotional Intelligence and Communication Styles

• Understanding your communication style and others’
• Managing emotions in high-pressure conversations
• Building rapport and trust
• Active listening and empathy techniques
  Case Study: Conflict resolution using emotional intelligence

Module 3: Executive Presence and Non-Verbal Communication

• Voice, tone, posture, and eye contact
• Speaking with confidence in meetings and presentations
• Virtual presence in remote communication
• Reading and using body language for influence
  Workshop: Record and critique participant presentations

Module 4: High-Stakes and Difficult Conversations

• Planning and preparing for sensitive or confrontational dialogue
• Giving and receiving feedback effectively
• De-escalation and conflict resolution techniques
• Assertiveness vs. aggressiveness
  Simulation: Handling a performance review or client complaint

Module 5: Presentation Mastery and Public Speaking

• Structuring impactful presentations
• Engaging different types of audiences
• Using visual aids and storytelling in presentations
• Overcoming nervousness and Q&A preparation
  Capstone Project: Deliver a 5-minute presentation with peer and instructor feedback