Course Outline

Module 1: Understanding Roles and the Organization

• Defining modern-day responsibilities of Secretaries, PAs, and Admin Professionals

• Overview of organizational structures and how support roles fit in

• Aligning personal roles with organizational goals

Case Study: Mapping individual roles to company structure and performance metrics

Module 2: Organization Skills – Foundations of Efficiency

• Setting priorities and managing multiple tasks effectively

• Time management techniques and planning tools

• Organizing digital and physical workspaces for productivity

Case Study: Designing an efficient weekly planner using real-life job demands

Module 3: Advanced Organizing Skills and Core Behavioral Competencies

• Delegation, multitasking, and handling pressure

• Developing habits for consistency and reliability

• Proactive problem-solving and anticipating needs

Case Study: Organizing a high-profile executive meeting from scratch

Module 4: Behavioral Skills – Enhancing Interpersonal Impact

• Emotional intelligence in the workplace

• Professional behavior, ethics, and diplomacy

• Managing upward: How to support supervisors effectively

Case Study: Resolving conflict between a PA and a difficult executive using emotional intelligence

Module 5: Understanding Teams and Continuous Personal Development

• Understanding team roles and group dynamics

• Building positive workplace relationships

• Creating a personal development plan for continued growth

Case Study: Conducting a self-assessment and setting SMART goals for the next 6 months