Course Overview

Emotional intelligence is an important workplace capability that influences how individuals understand themselves, respond to situations, communicate with others and build effective professional relationships. This training course is designed to equip participants with the knowledge and skills to recognise and manage their emotions, understand the emotions of others and respond appropriately to different workplace situations.

The course focuses on self-awareness, emotional self-management, empathy, interpersonal relationships, communication and constructive conflict management. Participants will develop the ability to manage emotional responses, handle challenging interactions, strengthen workplace relationships and contribute more effectively to teamwork and professional collaboration.

Course Duration

3 Days

Target Audience

• Employees and professionals across different sectors
• Managers and supervisors
• Team leaders and coordinators
• Administrative and support staff
• Human resource professionals
• Customer service professionals
• Programme and project staff
• Sales and business development professionals
• Professionals seeking to strengthen interpersonal and relationship management skills

Personal Impact

• Develop greater self-awareness and emotional awareness.
• Improve the ability to understand and manage emotional responses.
• Strengthen self-control in challenging workplace situations.
• Develop empathy and understanding of others.
• Improve interpersonal and communication skills.
• Strengthen the ability to manage workplace relationships.
• Improve responses to feedback, pressure and change.
• Build confidence in handling challenging interpersonal situations.

Organizational Impact

• Strengthen teamwork and workplace collaboration.
• Improve professional communication and interpersonal relationships.
• Reduce misunderstandings and interpersonal conflicts.
• Support more constructive approaches to workplace challenges.
• Improve interactions with colleagues, customers and stakeholders.
• Strengthen leadership and supervisory relationships.
• Promote respectful and supportive workplace interactions.
• Contribute to a positive and productive workplace culture.