Course Outline

Module 1: Foundations of Office Management

• Understanding the role of office management professionals
• Setting objectives and maintaining standards
• Applying employee codes of ethics
• Using Microsoft Teams for team coordination
• Case Study: Redesign an office workflow process

Module 2: Planning and Problem-Solving

• Planning projects with Gantt charts in Trello
• Using mind-mapping tools for problem-solving
• Managing meetings and keeping accurate minutes
• Becoming proactive in task management
• Case Study: Plan a team meeting agenda

Module 3: Effective Communication Skills

• Mastering assertive communication techniques
• Using body language to build confidence
• Writing professional business correspondence
• Resolving conflicts with win-win strategies
• Case Study: Draft a professional email response

Module 4: Interpersonal and Presentation Skills

• Influencing and persuading stakeholders
• Delivering presentations with PowerPoint
• Managing diversity and gender differences
• Overcoming public speaking anxiety
• Case Study: Prepare a short office presentation

Module 5: Self-Management and Productivity

• Applying emotional intelligence to manage stress
• Building self-confidence and assertiveness
• Prioritizing tasks for maximum productivity
• Creating a personal development action plan
• Case Study: Develop a stress management strategy