Resolution of Workplace Conflicts Course

Resolution of Workplace Conflicts Course

Foundation | 5 days | Face to Face / Online / Elearning | Certificate
01

Course Overview

Course Summary
Course Title Resolution of Workplace Conflicts Course
Organization Tech For Development (T4D)
Venue Tech For Development (T4D) Training Centre
Duration 5 days
Target Industries
Target Job Roles
Course Fees (Face-to-Face) USD 1,500/KES 99,000 (Exclusive of VAT)
Course Fees (Virtual) USD 1,000/KES 70,000 (Exclusive of VAT)
Training Modes Virtual and face-to-face training
Payment Payment should be made to the Tech For Development (T4D) bank account on or before the start of the course
Accreditation Tech For Development Certificate of Course Completion

Course Overview

This comprehensive course offered by T4D provides an approach to managing and resolving conflicts that arise within professional environments. This course covers the causes and types of workplace conflicts, strategies for effective conflict resolution, and techniques for fostering a positive work culture. Participants will learn practical skills to address and resolve disputes, improve communication, and build collaborative relationships, ultimately leading to a more harmonious and productive workplace.

Duration 

5 Days

Target Audience

  • Managers and Supervisors
  • Human Resources Professionals
  • Team Leaders and Project Managers
  • Employees
  • Consultants and Coaches

Personal Impact

  • Develop practical skills for effectively managing and resolving conflicts in the workplace.
  • Learn techniques for better communication and understanding in conflict situations.
  • Increase qualifications for roles in management, HR, and team leadership by mastering conflict resolution.
  • Gain confidence and proficiency in addressing workplace issues, contributing to personal and career growth.

Organizational Impact

  • Equip staff with strategies to handle conflicts constructively, leading to a more positive work environment.
  • Promote better teamwork and cooperation by addressing and resolving conflicts effectively.
  • Reduce the negative impact of conflicts on productivity and employee morale.
  • Foster a culture of respect and collaboration, improving overall organizational health.

Course Objectives

  • Understand the common causes and types of workplace conflicts and how to analyze their impact.
  • Learn and apply effective strategies for resolving conflicts in the workplace.
  • Develop advanced communication techniques to facilitate better understanding and resolution.
  • Promote a culture of collaboration and mutual respect to prevent and address conflicts.
  • Assess the effectiveness of conflict resolution efforts and implement improvements based on outcomes.
02

Course Modules

Course Modules

  1. Module 1: Understanding Workplace Conflicts

    • Overview of common causes and types of conflicts in the workplace.
    • Analysis of the impact of conflicts on individuals and organizations.
  2. Module 2: Conflict Resolution Strategies

    • Techniques for managing and resolving conflicts effectively.
    • Approaches such as negotiation, mediation, and arbitration.
  3. Module 3: Communication Skills for Conflict Resolution

    • Advanced communication skills for addressing conflicts.
    • Techniques for active listening, empathy, and clear expression.
  4. Module 4: Building a Collaborative Work Environment

    • Strategies for fostering teamwork and collaboration.
    • Creating a culture of respect and open communication.
  5. Module 5: Evaluating and Improving Conflict Resolution Efforts

    • Methods for assessing the effectiveness of conflict resolution strategies.
    • Tools for gathering feedback, analyzing results, and making improvements.

 

 

 

03

Course Administration

Methodology

Instructor-led sessions use a blended learning approach combining presentations, guided practical exercises, web-based tutorials, and group work, delivered by seasoned industry experts. All facilitation and course materials are in English, so participants should be reasonably proficient in the language.

Accreditation

Upon successful completion of this training, participants will be issued a Tech For Development Certificate of Course Completion

Training Venue

The training will be held at the Tech For Development Training Centre. The course fee covers the course tuition, training materials, two break refreshments, and lunch. All participants will additionally cater to their travel expenses, visa application, insurance, and other personal expenses.

Accommodation & Airport Transfer

Arranged upon request.For reservations contact the Training Officer:
Email: [email protected]
Phone: (+254) 790 824 179

Tailor-Made

This training can also be customized to suit the needs of your institution upon request. You can have it delivered in our T4D Training Centre or at a convenient location.

Payment

Payment should be transferred to the T4D account through a bank on or before the start of the course. Send proof of payment to [email protected].

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2026 Schedules
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KES 99,000 |
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Kigali
Addis Ababa
Kuala Lumpur
Accra
Cairo
Pretoria
Cape Town
Johannesberg
Zanzibar
Arusha
Kisumu
Dubai
Mombasa
Nairobi
Nakuru
Machakos
Naivasha
Kampala