Course Outline:

Module 1: Opera PMS Fundamentals & Navigation

• Overview of the Opera ecosystem: PMS, Sales & Catering, Central Reservations

• System navigation: menus, toolbars, and keyboard shortcuts for efficiency

• Configuring user settings and preferences

• Practical Lab: Basic navigation and setting up a mock work environment.

Module 2: Managing Guest Profiles & Reservations

• Creating and searching for comprehensive guest profiles (individual and company)

• Step-by-step creation of individual reservations: FIT, Corporate, Group

• Managing reservation details: rates, market codes, source codes, special requests

• Practical Lab: Entering a variety of reservation types with different parameters.

Module 3: Advanced Reservation Management

• Creating and managing blocks for group reservations

• Waitlisting and managing availability challenges

• Understanding and using the reservation dashboard and trace system

• Practical Lab: Handling a group booking and a series of complex individual requests.

Module 4: Rates, Inventory, and Reporting

• The relationship between rates, availability, and room inventory

• How to apply discounts, packages, and promotional rates

• Generating and interpreting key reports: Arrivals/Departures, Revenue, Pickup

• Practical Lab: Analyzing a daily report and making decisions based on the data.

Module 5: Front Desk Operations in Opera

• The check-in process: assigning rooms, posting deposits, creating key cards

• In-stay management: posting charges, managing folios, and guest inquiries

• The check-out process: settling accounts and processing payments

• Practical Lab: Managing a full guest cycle from check-in to check-out.

Module 6: Cashiering and Accounting Functions

• Understanding the cashiering module and payment methods

• Managing advance deposits and agent reservations

• Performing end-of-day procedures and night audit basics

• Practical Lab: Running end-of-day reports and balancing a cash drawer.

Module 7: Group & Event Management

• Creating group masters and managing rooming lists

• Applying group blocks and rates

• Billing and folio management for groups

• Practical Lab: Setting up a conference group with multiple room types and a master bill.

Module 8: Opera Integration Overview

• How Opera integrates with other systems (GDS, Channel Manager, POS)

• Understanding the flow of data between systems

• Demo: Viewing a reservation from GDS as it appears in Opera.

Module 9: Troubleshooting and Best Practices

• Common operational problems and how to solve them within Opera

• Best practices for data hygiene and system security

• Workshop: A troubleshooting clinic for common errors and issues.

Module 10: Final Assessment & Certification

• Final Assessment: A timed practical exam testing speed and accuracy on a series of reservation and front desk tasks.

• Review of key concepts.

• Course conclusion and certification.