Multi-Channel E-commerce Marketing Training Course

Multi-Channel E-commerce Marketing Training Course

Intermediate | 10 days | Face to Face / Online / Elearning | Certificate
01

Course Overview

Course Summary
Course Title Multi-Channel E-commerce Marketing Training Course
Organization Tech For Development (T4D)
Venue Tech For Development (T4D) Training Centre
Duration 10 days
Target Industries
Target Job Roles
Course Fees (Face-to-Face) USD 2,700/KES 189,000 (Exclusive of VAT)
Course Fees (Virtual)
Training Modes Virtual and face-to-face training
Payment Payment should be made to the Tech For Development (T4D) bank account on or before the start of the course
Accreditation Tech For Development Certificate of Course Completion

Course Overview:
This course teaches participants how to plan, execute, and optimize multi-channel marketing campaigns for e-commerce. It covers strategies across social media, email, marketplaces, and paid advertising to maximize reach and revenue.

Duration: 10 Days

Target Audience:

  • Digital marketing managers
  • E-commerce marketers
  • Small business owners
  • Marketing consultants

Organizational Impact:

  • Broader audience reach across multiple channels
  • Improved marketing ROI
  • Increased sales and brand awareness
  • Enhanced campaign effectiveness

Personal Impact:

  • Mastery of multi-channel marketing strategies
  • Skills in campaign planning and execution
  • Improved analytical and reporting skills
  • Career advancement in digital marketing

Course Objectives:

  • Understand multi-channel marketing strategies
  • Optimize campaigns for different platforms
  • Track and analyze marketing performance
  • Improve customer engagement across channels
  • Implement integrated marketing campaigns
02

Course Modules

Course Modules:

Module 1: Introduction to Multi-Channel Marketing

  • Definition and benefits of multi-channel marketing
  • Overview of marketing channels
  • Aligning campaigns with business goals
  • Cross-channel strategy integration
  • Case Study: Developing an integrated multi-channel strategy

Module 2: Social Media Marketing

  • Platform selection and audience targeting
  • Organic vs paid campaigns
  • Content planning and scheduling
  • Measuring engagement and conversions
  • Case Study: Launching a social media campaign for e-commerce

Module 3: Email Marketing Strategies

  • Segmentation and personalization
  • Automated campaigns and drip sequences
  • Email design for conversions
  • Tracking open rates and click-throughs
  • Case Study: Running a successful email marketing campaign

Module 4: Marketplace Marketing

  • Selling on Amazon, eBay, and other marketplaces
  • Product listing optimization
  • Advertising within marketplaces
  • Customer reviews and feedback management
  • Case Study: Driving sales through a marketplace strategy

Module 5: Paid Advertising

  • Google Ads and social media ads
  • Budget allocation and bidding strategies
  • Audience targeting and retargeting
  • Ad performance measurement
  • Case Study: Optimizing a paid campaign for maximum ROI

Module 6: Content Marketing

  • Creating high-value content for conversions
  • Blog, video, and social content strategy
  • SEO integration for content
  • Content performance analytics
  • Case Study: Leveraging content to drive traffic and sales

Module 7: Affiliate and Influencer Marketing

  • Partner selection and onboarding
  • Commission structures and agreements
  • Tracking affiliate performance
  • Influencer campaigns for engagement
  • Case Study: Implementing an influencer marketing campaign

Module 8: Customer Engagement and Retention

  • CRM tools for engagement
  • Personalization techniques
  • Loyalty programs integration
  • Feedback and review management
  • Case Study: Enhancing retention through multi-channel engagement

Module 9: Analytics and Reporting

  • Multi-channel campaign tracking
  • KPI selection and monitoring
  • ROI calculation
  • Reporting for stakeholders
  • Case Study: Analyzing multi-channel performance to inform strategy

Module 10: Optimization and Continuous Improvement

  • Iterative campaign optimization
  • Cross-channel experimentation
  • Scaling successful strategies
  • Trend adaptation for marketing
  • Case Study: Continuous optimization of a multi-channel marketing program
03

Course Administration

Methodology

Instructor-led sessions use a blended learning approach combining presentations, guided practical exercises, web-based tutorials, and group work, delivered by seasoned industry experts. All facilitation and course materials are in English, so participants should be reasonably proficient in the language.

Accreditation

Upon successful completion of this training, participants will be issued a Tech For Development Certificate of Course Completion

Training Venue

The training will be held at the Tech For Development Training Centre. The course fee covers the course tuition, training materials, two break refreshments, and lunch. All participants will additionally cater to their travel expenses, visa application, insurance, and other personal expenses.

Accommodation & Airport Transfer

Arranged upon request.For reservations contact the Training Officer:
Email: [email protected]
Phone: (+254) 790 824 179

Tailor-Made

This training can also be customized to suit the needs of your institution upon request. You can have it delivered in our T4D Training Centre or at a convenient location.

Payment

Payment should be transferred to the T4D account through a bank on or before the start of the course. Send proof of payment to [email protected].

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2026 Schedules
Nairobi
07 Dec - 18 Dec
KES 189,000 |
$2,700
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Kigali
Addis Ababa
Kuala Lumpur
Accra
Pretoria
Cape Town
Johannesberg
Cairo
Arusha
Machakos
Zanzibar
Kisumu
Nakuru
Mombasa
Nairobi
Naivasha
Kampala
Dubai