Course Outline

Module 1; Introduction to protocol and etiquette

Historical background of protocol; how the unwritten rules of courtesy and ceremonial acted as catalysts in the development of protocol procedures as we know them today; the importance of first impressions; how handshakes act as a means of communication when meeting someone for the first time.

Module 2; Introductions and business cards

The importance of making a proper introduction: When does one introduce oneself? When do we introduce others? Commonly made mistakes during introductions; the history of visiting cards and their use as adopted by different countries.

Module 3; Establishment of diplomatic relations and presentation of credentials

An introduction to the procedures normally followed for the establishment of diplomatic relations, the appointment of an ambassador, and his arrival in the host country; how the Vienna Convention on Diplomatic Relations (1961) relates to the life of a diplomat.

Module 4; Order of precedence, titles and forms of address

What is an order of precedence and how is it applied at formal functions? What kind of precedence exists among the diplomatic corps and what does the Vienna Convention on Diplomatic Relations (1961) say about the order of precedence? The importance of titles and forms of address; how dignitaries should be addressed in a manner appropriate to the office they occupy; how to address such dignitaries in writing.

Module 5; Invitations

How invitations originated; the difference between formal and informal invitations; the proper wording used on diplomatic invitations; forms of replies and declines.

Module 6; Attending events and planning table seating

Attending receptions; the receiving line; official luncheons and dinners; and various seating arrangements.

Module 7; Entertaining

The list of host duties when hosting various functions and the respective duties of the guests; the purpose of toasts, when they are given and the general format used when giving a toast; table manners and other important issues related to diplomatic entertaining.

Module 8; State visits

preparation for state visits; the Programme involved; dress codes, decorations and flag etiquette.