Course Overview

This 5-day practical course equips participants with the essential HR skills required to manage and lead people in the dynamic hospitality sector. The program focuses on workforce planning, recruitment, training, employee engagement, performance management, labor relations, and retention strategies tailored to hotels, resorts, and tourism establishments. Emphasis is placed on practical tools, case studies, and role-playing exercises to help participants address real-world HR challenges in hospitality.

Course Duration

5 Days

Target Audience

• HR Managers and Officers in the hospitality sector

• Hotel and Resort Managers

• Line Managers and Supervisors handling staff directly

• Talent Development and Training Officers

• Professionals aspiring to specialize in hospitality HRM

Personal Impact

• Gain confidence in applying HRM practices to hospitality settings.

• Improve ability to recruit, motivate, and retain top talent.

• Enhance conflict resolution and employee relations skills.

• Strengthen leadership skills for managing diverse and multicultural teams.

• Learn how to align HR practices with service excellence goals.

Organizational Impact

• Increased employee satisfaction and reduced turnover.

• Improved service delivery through effective staff training and development.

• Stronger alignment of HR policies with organizational goals.

• Enhanced compliance with labor laws and industry standards.

• Development of a customer-focused and engaged workforce.