Course Outline

Module 1: Role and Responsibilities of Executive Assistants

• Understanding the strategic impact of executive assistants
• Defining duties: from support to management roles
• Navigating office politics and building influence
• Maintaining professional ethics and positive attitudes
• Case Study: Analyze the role of an executive assistant in a leadership team

Module 2: Leadership and Team Management

• Managing and motivating secretarial teams
• Applying staff appraisal and feedback techniques
• Leading with authority and fostering team morale
• Coordinating tasks to support executive productivity
• Case Study: Develop a team motivation plan

Module 3: Communication and Public Relations

• Mastering interpersonal and organizational communication
• Building relationships with stakeholders and clients
• Writing effective reports and professional correspondence
• Applying public relations principles in office settings
• Case Study: Draft a stakeholder communication plan

Module 4: Problem Solving and Crisis Management

• Decision-making and problem-solving techniques
• Managing crises and unexpected challenges
• Implementing security and disaster management protocols
• Handling office politics and difficult situations
• Case Study: Resolve a workplace crisis scenario

Module 5: Personal Development and Stress Management

• Understanding training, learning, and career progression
• Managing stress and maintaining workplace well-being
• Developing strategies for personal brand management
• Creating action plans for continuous improvement
• Case Study: Design a personal career development plan