Course Outline

Module 1: Understanding Yourself and Your Manager

• Assessing your behavioral strengths and weaknesses
• Understanding your manager’s work style and priorities
• Recognizing the impact of your actions on others
• Building mutual respect and trust
• Case Study: Analyze a manager-employee dynamic

Module 2: Effective Workplace Communication

• Mastering essentials of good workplace communication
• Practicing active listening to resolve problems
• Communicating with brevity and impact
• Adapting communication to your manager’s preferences
• Case Study: Draft a concise communication to a manager

Module 3: Persuasion and Influence

• Using persuasion techniques to gain manager support
• Influencing decisions without manipulation
• Aligning personal goals with organizational priorities
• Securing resources through effective communication
• Case Study: Persuade a manager for project resources

Module 4: Conflict Management and Complaints

• Handling complaints from or about your manager
• Applying conflict resolution strategies
• Managing difficult conversations constructively
• Maintaining professionalism under pressure
• Case Study: Resolve a workplace conflict with a manager

Module 5: Problem Solving and Action Planning

• Using creative problem-solving to address challenges
• Supporting your manager’s pressures and priorities
• Developing a personal action plan for collaboration
• Reflecting on feedback and continuous improvement
• Case Study: Create a collaboration action plan