Course Outline

Module 1: Introduction to Cybersecurity in Hospitality

• Why cybersecurity matters in hotels.

• Types of threats targeting hospitality.

• Case Study: High-profile hotel data breaches.

Module 2: Understanding Guest Data & Information Security

• Sensitive guest and payment data in hotels.

• Data confidentiality, integrity, and availability.

• Exercise: Identifying sensitive data in hotel processes.

Module 3: Phishing & Social Engineering Attacks

• How phishing works in email, phone, and messaging.

• Social engineering tricks used on hotel staff.

• Role Play: Spotting and avoiding phishing attempts.

Module 4: Passwords, Authentication & Access Controls

• Best practices for password security.

• Multi-factor authentication in hotel systems.

• Workshop: Creating and managing strong credentials.

Module 5: Safe Internet, Wi-Fi & Device Usage

• Risks of public and guest Wi-Fi networks.

• Safe use of hotel POS and reservation systems.

• Practical Exercise: Securing mobile devices at work.

Module 6: Malware, Ransomware & Insider Threats

• Recognizing malicious software.

• Preventing ransomware attacks in hotels.

• Case Study: Insider threats in hospitality operations.

Module 7: Data Protection Laws & Compliance in Hospitality

• GDPR, PCI DSS, and regional data laws.

• Legal responsibilities for hotels.

• Group Activity: Compliance checklist for hotel data protection.

Module 8: Incident Response & Reporting Procedures

• How to respond to cyber incidents quickly.

• Reporting protocols within hotels.

• Simulation: Responding to a simulated data breach.

Module 9: Building a Cybersecurity Culture in Hotels

• Creating staff accountability in cyber safety.

• Continuous training and awareness campaigns.

• Discussion: Building trust with guests through cybersecurity.

Module 10: Capstone Project – Cyber Risk Assessment for Hotels

• Participants design a basic cybersecurity awareness plan.

• Integration of prevention, detection, and reporting.

• Final Presentations: Sharing risk assessments and solutions.