Course Outline:

Module 1: Fundamentals of Credit Management

• Overview of credit management principles
• Assessing creditworthiness and risk factors
• Establishing effective credit policies
• Practical Exercise: Analyzing customer creditworthiness

Module 2: Credit Control Strategies

• Monitoring credit accounts and maintaining cash flow
• Setting credit limits and payment terms
• Identifying early warning signs of potential defaults
• Case Study: Developing a credit control strategy for a financial institution

Module 3: Loan Recovery Techniques

• Techniques for managing overdue accounts
• Developing structured repayment plans
• Legal options and compliance in loan recovery
• Practical Exercise: Crafting a repayment strategy for delinquent loans

Module 4: Negotiation and Communication Skills for Recovery

• Effective communication techniques with debtors
• Negotiation skills to reach favorable repayment agreements
• Managing difficult conversations and handling disputes
• Role-Playing Exercise: Negotiating repayment with a delinquent customer

Module 5: Advanced Risk Mitigation and Loss Prevention

• Using credit insurance and collateral management
• Implementing credit scoring models and analytics
• Monitoring and adjusting credit policies based on market trends
• Real-life Project: Designing a comprehensive credit control and recovery plan