Course Outline

Module 1: Understanding Workplace Behavior

• Exploring diversity and biographical characteristics
• Assessing job attitudes and satisfaction
• Implementing diversity management strategies
• Analyzing personality traits and work values
• Case Study: Design a diversity inclusion plan

Module 2: Motivation and Emotional Intelligence

• Understanding modern motivation theories
• Applying emotional intelligence in the workplace
• Managing moods and emotions for team morale
• Using Microsoft Teams for motivational communication
• Case Study: Develop a team motivation strategy

Module 3: Effective Decision-Making

• Analyzing individual perception in decision-making
• Applying decision-making frameworks
• Overcoming biases for better outcomes
• Facilitating group decision-making processes
• Case Study: Resolve a team decision-making challenge

Module 4: Team Dynamics and Communication

• Building cohesive teams with clear roles and norms
• Enhancing communication types and benefits
• Managing team diversity and cohesiveness
• Resolving conflicts within teams
• Case Study: Facilitate a team conflict resolution

Module 5: Leadership and Change Management

• Exploring types of leadership and their impact
• Applying change management techniques
• Reducing dysfunctional team behaviors
• Creating a personal leadership action plan
• Case Study: Implement a change management plan