Course Modules:
Module 1: Understanding Workplace Disputes and Legal Grounds

• Types of disputes: individual vs. collective

• Grievances, discrimination, unfair dismissal, wage disputes

• Legal sources: Labour Acts, Collective Bargaining Agreements, case law

• Exercise: Dispute classification and analysis

Module 2: Internal Grievance Mechanisms

• Stages of internal grievance handling

• Setting up grievance committees and HR responsibilities

• Procedural fairness and documentation

• Simulation: Conducting a formal grievance hearing

Module 3: Mediation and Conciliation Techniques

• Principles of effective mediation

• Role of labour departments and dispute boards

• Building trust, neutrality, and confidentiality

• Group Activity: Mediation role-play on pay dispute

Module 4: Arbitration and Labour Tribunal Proceedings

• Distinguishing arbitration from court litigation

• Rules of procedure, evidence, and award enforcement

• Preparing witnesses and documentation

• Case Study: Arbitration outcome analysis

Module 5: Building a Dispute-Resilient Workplace

• Legal compliance in employee relations

• Communication strategies to prevent conflict

• Strengthening collective bargaining frameworks

• Final Exercise: Draft a dispute resolution policy for your organization