Course Modules:
Module 1: Conflict Diagnostics and Dynamics

• Sources of workplace conflict

• Conflict escalation stages

• Costs to individuals and organizations

• Analysis: Map conflict dynamics in an organizational context

Module 2: Communication and Emotional Awareness

• Active listening, paraphrasing, and empathy

• Emotion management and non-violent communication

• Feedback tools and reflection

• Role-Play: Communication in conflict escalation

Module 3: Mediation & Resolution Techniques

• Position vs interest‑based resolution

• Facilitation steps and neutrality protocols

• Documenting agreements and follow‑up

• Simulation: Peer-to-peer mediation case

Module 4: Prevention Strategies and Conflict Policies

• Early warning, grievance mechanisms, and supervision

• Policy creation for respectful workplaces

• Training staff and embedding norms

• Group Activity: Draft a conflict response policy

Module 5: Evaluation and Culture‑Building

• Measuring conflict resolution performance

• Culture change strategy and training frameworks

• Continuous improvement cycles

• Final Task: Develop a conflict‑resilient organizational roadmap