Course Outline

Module 1: Stakeholders Engagement Process

• Essentials of Stakeholders Management – Skills and Competencies

• Cooperate, work together, join forces and team up – what is the strategy?

• Identifying, anticipating and analyzing Stakeholder’s requirements, demands and needs

• Managing tricky, complex, complicated, challenged and difficult Stakeholders

• The Stakeholders Prioritization Game – Ramping Up and Ramping Down

• How to manage stakeholders’ expectations that can’t be managed effectively

• Strong and confident stakeholders’ relationships to ensure increased success

Module 2: Building Strategic Relationships

• How to build and manage key relationships within a stakeholder group

• Qualifying and managing key influencers accurately

• Producing a ‘relationship matrix’ for each account quickly and easily

• How best to approaching and developing new contacts

• Developing a coach or advocate in every client site pro-actively

Module 3: Influence Skills when Working with Stakeholders

• How to integrate your business style and solutions with the stakeholder’s needs and processes

• Getting your message and strategy across to C-level contacts

• Being able to better anticipate, identify, create, and develop opportunities within a group.

• Knowing your personalized value message: Differentiating your solutions clearly and accurately with customer/client-matched value statements.

• Tools, techniques and principles of influence.

Module 4: Communication and Negotiation with Emotional Intelligence

• Effective Communication and Emotional Intelligence

• Emotional Manager instead of Program/Project/Functional/Capability Lead Manager

• Effective Convincing, Persuading and Influencing techniques

• Collaborative and Coordinated skills – achieving commitment and consistency

• Compromise and Concession middle point

• Win to Win and Win to Lose

• Stakeholders Relationship game and rapport

Module 5: Teamwork and Time Management for Stakeholder Relationship Building

• Working with other stakeholders inside and outside your organization to achieve your account goals

• Managing and working with a virtual team and creating cross-departmental communication loops

• Managing your time and stakeholders effectively on a daily basis

• Setting priorities, goals and account objectives for stakeholder relationship building.