Module 1: Core Competencies for Office Professionals

• Assessing skills and identifying strengths
• Understanding competencies for office excellence
• Exploring learning and thinking styles
• Building a professional mindset
• Case Study: Evaluate personal competencies for a role

Module 2: Time Management and Organization

• Mastering time management with Microsoft Outlook
• Prioritizing tasks effectively
• Using Trello for task organization
• Managing daily workflows efficiently
• Case Study: Create a weekly task prioritization plan

Module 3: Goal Setting and Planning

• Setting SMART objectives for personal growth
• Using mind mapping for planning
• Organizing meetings and agendas
• Tracking progress toward goals
• Case Study: Develop a SMART goal action plan

Module 4: Effective Verbal Communication

• Mastering assertive communication techniques
• Enhancing listening and questioning skills
• Using body language for effective interactions
• Building rapport with colleagues
• Case Study: Facilitate a professional conversation

Module 5: Written Communication Skills

• Writing professional emails with proper etiquette
• Creating clear and concise documents
• Using Microsoft Word for business correspondence
• Proofreading for accuracy
• Case Study: Draft a professional email and memo

Module 6: Presentation and Telephone Skills

• Delivering impactful presentations with PowerPoint
• Mastering telephone etiquette and skills
• Handling difficult callers professionally
• Preparing presentation visuals
• Case Study: Create and deliver a short presentation

Module 7: Team Working and Collaboration

• Working effectively in diverse teams
• Using Microsoft Teams for collaboration
• Managing team dynamics and expectations
• Contributing to team goals
• Case Study: Plan a collaborative team project

Module 8: Conflict Management

• Resolving conflicts with diplomacy
• Dealing with difficult people and situations
• Managing upwards with assertiveness
• Mediating workplace disputes
• Case Study: Resolve a workplace conflict scenario

Module 9: Stress and Pressure Management

• Identifying sources of workplace stress
• Implementing stress management techniques
• Managing emotions under pressure
• Creating a balanced work environment
• Case Study: Develop a stress management plan

Module 10: Professional Development and Impact

• Enhancing visibility and recognition at work
• Setting long-term career goals
• Handling competing priorities effectively
• Creating a personal development action plan
• Case Study: Design a career development roadmap