Modules:

Module 1: Passenger Rail Service Design and Planning

• Service frequency and train formation
• Route structuring and market alignment
• Coordination with multimodal connections
• Case Study: Designing commuter services for a growing suburb

Module 2: Ticketing, Fare Collection and Revenue Management

• Fare structure strategies
• Smart ticketing technologies
• Revenue leakage control
• Case Study: Fare restructuring to increase ridership

Module 3: Performance Monitoring and Service Quality

• Punctuality, load factor, customer complaints
• Dashboards and analytics tools
• Incentive schemes for operators
• Case Study: Reducing delays using performance-linked incentives

Module 4: Customer Service and Passenger Engagement

• Information services (apps, PA systems)
• Staff training and empathy
• Dealing with complaints and disruptions
• Case Study: Improving NPS with station-level service redesign

Module 5: Regulatory and Safety Compliance

• Safety audits and incident response
• Accessibility and inclusiveness
• Interaction with regulators
• Case Study: Compliance audit preparation for a new passenger route