Course Modules:
Module 1: Foundations of Online Dispute Resolution

• Introduction to ODR and its evolution

• Legal basis for digital dispute mechanisms

• Stakeholder roles and technology options

• Activity: Compare in-person vs ODR dispute process

Module 2: ODR Platforms and System Architecture

• Core features: case intake, dashboard, communication tools

• Security, identity verification, and data protection

• Integration with court systems and e-filing

• Task: Map out a sample ODR platform architecture

Module 3: Digital Mediation, Negotiation, and Arbitration

• Designing user-centric workflows

• Techniques for virtual negotiation and evidence submission

• Training and accreditation of ODR facilitators

• Group Exercise: Simulated ODR session

Module 4: Legal Frameworks and Governance Models

• Legal recognition of ODR outcomes

• Jurisdiction, enforceability, and due process

• Regulation and ethical standards

• Case Study: ODR in cross-border consumer disputes

Module 5: Implementation and Change Management

• Pilot implementation strategies

• Change management and stakeholder engagement

• Monitoring, feedback, and continuous improvement

• Final Project: Design an ODR implementation roadmap