Course Modules:

Module 1: Mediation Foundations

• Principles, ethics, roles
• Customary vs religious process
• Neutrality and confidentiality
• Case study: Family reconciliation under religious guidelines

Module 2: Gathering Relevant Information

• Intake, needs, power mapping
• Cultural sensitivities
• Impartial questioning
• Case study: Inheritance power dynamics

Module 3: Facilitation Techniques

• Active listening, reframing, consensus
• Ceremonial and symbolic roles
• Nonverbal communication
• Case study: Harvest dispute respecting traditions

Module 4: Managing Imbalance and Emotion

• Addressing dominance
• Confidentiality and trauma sensitivity
• Restorative techniques
• Case study: Gendered violence mediation

Module 5: Bargaining & Drafting Agreements

• Joint option generation
• Documenting enforceable terms
• Follow‑up mechanisms
• Case study: Land-sharing agreement

Module 6: Cultural/Religious Adaptation

• Tailoring mediation to rituals
• Language adaptation
• Mediator self‑management
• Case study: Mediating across faiths

Module 7: Coordination with Legal Systems

• Recognizing enforceable settlements
• Referral protocols
• Linkages to legal aid
• Case study: Agreement submitted to court

Module 8: Tools & Record-Keeping

• Templates, record formats
• Ethical note‑taking
• Monitoring tools
• Case study: Template adaptation

Module 9: Monitoring Outcomes

• Follow‑up, enforcement, feedback
• Review mechanisms
• Data‑based improvement
• Case study: Settlement follow‑up survey

Module 10: Continuous Professional Growth

• Peer mentorship
• Reflective practice
• Scenario rehearsals and supervision
• Case study: Peer review circle