Course Outline

Module 1: Vision and Search in Knowledge Management

• Conducting vision and gap analysis for KM
• Identifying sources of technology and ideas
• Applying creativity and idea mapping techniques
• Using Miro for collaborative idea mapping
• Case Study: Develop a KM vision for an organization

Module 2: Knowledge Acquisition

• Exploring communication flows for knowledge acquisition
• Identifying tangible and intangible assets
• Leveraging supply chains for innovation
• Using Tableau for data-driven insights
• Case Study: Identify knowledge assets in a company

Module 3: Knowledge Capture and Protection

• Securing and protecting organizational knowledge
• Using ICT to facilitate KM processes
• Implementing customer relationship management for learning
• Using Microsoft SharePoint for knowledge capture
• Case Study: Design a knowledge capture system

Module 4: Transformation and Transfer

• Building communities of practice for knowledge sharing
• Converting tacit knowledge to explicit knowledge
• Developing hard and soft skills for KM
• Fostering a climate of trust
• Case Study: Create a community of practice plan

Module 5: Application and KM Framework

• Assessing KM quality with a checklist
• Developing individual and organizational KM strategies
• Implementing a comprehensive KM framework
• Using Microsoft Power BI for KM performance tracking
• Case Study: Implement a KM framework for a team