Course Outline

Module 1: Introduction to ISO Standards in Hospitality

• Overview of ISO standards and their importance.

• Benefits of ISO certification for hospitality businesses.

• Case Study: Hotels with successful ISO certifications.

Module 2: ISO 9001 – Quality Management Systems (QMS)

• Principles of ISO 9001: customer focus, leadership, continual improvement.

• Application of QMS in hospitality service delivery.

• Exercise: Developing a quality policy for a hotel.

Module 3: ISO 22000 – Food Safety Management Systems (FSMS)

• HACCP integration in ISO 22000.

• Identifying food safety hazards in hospitality.

• Workshop: Designing a food safety monitoring plan.

Module 4: ISO 14001 – Environmental Management Systems (EMS)

• Environmental aspects of hospitality operations.

• Sustainability practices in hotels and resorts.

• Group Exercise: Creating a waste management plan.

Module 5: ISO 45001 – Occupational Health & Safety (OHSMS)

• Workplace hazards in hospitality.

• Safety policies and risk assessments.

• Practical: Drafting an OHS risk register.

Module 6: Developing ISO-Compliant Documentation

• Policies, procedures, and manuals.

• Record-keeping and compliance reporting.

• Exercise: Preparing documentation for ISO audits.

Module 7: Internal Audits & Non-Conformity Management

• Internal audit process and tools.

• Identifying and addressing non-conformities.

• Role Play: Conducting an internal audit.

Module 8: Preparing for External Certification Audits

• Steps to achieve ISO certification.

• Audit readiness checklist.

• Case Study: Audit success stories in hospitality.

Module 9: Integrating Multiple ISO Standards

• Benefits of integrated management systems.

• Aligning QMS, FSMS, EMS, and OHSMS.

• Workshop: Creating an integrated compliance framework.

Module 10: Building a Culture of Continuous Improvement

• Leadership and employee engagement in ISO practices.

• Maintaining certifications and long-term compliance.

• Capstone Project: Developing an ISO implementation plan for a hospitality facility.