Inclusive Customer Service Practices Training Course Tech For Development (T4D)

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Inclusive Customer Service Practices Training Course

Intermediate | 5 days | Face to Face / Online / Elearning | Certificate

Course Overview

Course Summary

Course Title	Inclusive Customer Service Practices Training Course
Organization	Tech For Development (T4D)
Venue	Tech For Development (T4D) Training Centre
Duration	5 days
Target Industries
Target Job Roles
Course Fees (Face-to-Face)	USD 1,500/KES 99,000 (Exclusive of VAT)
Course Fees (Virtual)	USD 1,000/KES 70,000 (Exclusive of VAT)
Training Modes	Virtual and face-to-face training
Payment	Payment should be made to the Tech For Development (T4D) bank account on or before the start of the course
Accreditation	Tech For Development Certificate of Course Completion

Course Overview
This 5-day course equips participants with strategies and tools to deliver inclusive services that accommodate customers of all backgrounds, abilities, and needs. It emphasizes creating equitable experiences while aligning with organizational goals.

Duration: 5 Days

Target Audience

Customer service representatives
Managers and supervisors
Diversity and inclusion specialists
Hospitality and tourism professionals
Public service and NGO staff

Organizational Impact

Greater accessibility and inclusivity in services
Enhanced corporate social responsibility image
Increased customer loyalty and brand reputation
Reduced risks of discrimination complaints

Personal Impact

Improved awareness of inclusivity issues
Stronger ability to accommodate diverse needs
Development of empathy and cultural sensitivity
Enhanced problem-solving for inclusivity challenges

Course Objectives

Understand the principles of inclusive service delivery
Apply practical strategies for inclusive practices
Overcome challenges in providing equitable service
Build customer loyalty through inclusivity

Course Modules

Course Modules

Module 1: Foundations of Inclusive Customer Service

The meaning of inclusivity in service
Understanding different customer needs
The business case for inclusivity
Case Study: A retail brand’s journey to inclusivity

Module 2: Accessibility in Service Delivery

Serving customers with disabilities
Digital accessibility in online services
Inclusive physical spaces and environments
Case Study: Accessibility initiatives in public transportation

Module 3: Inclusive Communication Techniques

Language and tone in inclusive service
Overcoming cultural and linguistic barriers
Active listening and respect for differences
Case Study: Inclusive communication in customer complaints handling

Module 4: Implementing Inclusive Service Policies

Developing organizational policies for inclusivity
Training employees for inclusive practices
Monitoring inclusivity compliance
Case Study: Inclusive HR and service delivery practices in hospitality

Module 5: Future of Inclusive Customer Service

Technology for enhancing inclusivity
AI and personalization in inclusive services
Global trends in inclusive service design
Case Study: How a global company leveraged technology for inclusivity

Course Administration

Methodology

Instructor-led sessions use a blended learning approach combining presentations, guided practical exercises, web-based tutorials, and group work, delivered by seasoned industry experts. All facilitation and course materials are in English, so participants should be reasonably proficient in the language.

Accreditation

Upon successful completion of this training, participants will be issued a Tech For Development Certificate of Course Completion

Training Venue

The training will be held at the Tech For Development Training Centre. The course fee covers the course tuition, training materials, two break refreshments, and lunch. All participants will additionally cater to their travel expenses, visa application, insurance, and other personal expenses.

Accommodation & Airport Transfer

Arranged upon request.For reservations contact the Training Officer:
Email: [email protected]
Phone: (+254) 790 824 179

Tailor-Made

This training can also be customized to suit the needs of your institution upon request. You can have it delivered in our T4D Training Centre or at a convenient location.

Payment

Payment should be transferred to the T4D account through a bank on or before the start of the course. Send proof of payment to [email protected].

Related Courses

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Date	Cost
2026 Schedules
Nairobi
14 Dec - 18 Dec	KES 99,000 \| $1,500	Register

Johannesberg
14 Dec - 18 Dec	$3,100	Register

Mombasa
14 Dec - 18 Dec	KES 115,000 \| $1,500	Register

Kigali
14 Dec - 18 Dec	$1,850	Register

Addis Ababa
14 Dec - 18 Dec	$3,100	Register

Kuala Lumpur
14 Dec - 18 Dec	$5,500	Register

Accra
14 Dec - 18 Dec	$3,200	Register

Cairo
14 Dec - 18 Dec	$4,200	Register

Cape Town
14 Dec - 18 Dec	$3,800	Register

Pretoria
14 Dec - 18 Dec	$3,100	Register

Dar es Salaam
14 Dec - 18 Dec	$2,100	Register

Naivasha
14 Dec - 18 Dec	KES 110,000 \| $1,500	Register

Kisumu
14 Dec - 18 Dec	KES 110,000 \| $1,500	Register

Arusha
14 Dec - 18 Dec	$2,100	Register

Machakos
14 Dec - 18 Dec	KES 110,000 \| $1,500	Register

Nakuru
14 Dec - 18 Dec	KES 110,000 \| $1,500	Register

Kampala
14 Dec - 18 Dec	$1,800	Register

Dubai
14 Dec - 18 Dec	$3,900	Register

Zanzibar
14 Dec - 18 Dec	$2,100	Register
2027 Schedules
Dar es Salaam
11 Jan - 15 Jan	$2,100	Register
08 Feb - 12 Feb	$2,100	Register
08 Mar - 12 Mar	$2,100	Register
12 Apr - 16 Apr	$2,100	Register
10 May - 14 May	$2,100	Register
14 Jun - 18 Jun	$2,100	Register
12 Jul - 16 Jul	$2,100	Register
09 Aug - 13 Aug	$2,100	Register
13 Sep - 17 Sep	$2,100	Register
11 Oct - 15 Oct	$2,100	Register
08 Nov - 12 Nov	$2,100	Register
06 Dec - 10 Dec	$2,100	Register

Kigali
11 Jan - 15 Jan	$1,850	Register
08 Feb - 12 Feb	$1,850	Register
08 Mar - 12 Mar	$1,850	Register
12 Apr - 16 Apr	$1,850	Register
10 May - 14 May	$1,850	Register
14 Jun - 18 Jun	$1,850	Register
12 Jul - 16 Jul	$1,850	Register
09 Aug - 13 Aug	$1,850	Register
13 Sep - 17 Sep	$1,850	Register
11 Oct - 15 Oct	$1,850	Register
08 Nov - 12 Nov	$1,850	Register
06 Dec - 10 Dec	$1,850	Register

Addis Ababa
11 Jan - 15 Jan	$3,100	Register
08 Feb - 12 Feb	$3,100	Register
08 Mar - 12 Mar	$3,100	Register
12 Apr - 16 Apr	$3,100	Register
10 May - 14 May	$3,100	Register
14 Jun - 18 Jun	$3,100	Register
12 Jul - 16 Jul	$3,100	Register
09 Aug - 13 Aug	$3,100	Register
13 Sep - 17 Sep	$3,100	Register
11 Oct - 15 Oct	$3,100	Register
08 Nov - 12 Nov	$3,100	Register
06 Dec - 10 Dec	$3,100	Register

Kuala Lumpur
11 Jan - 15 Jan	$5,500	Register
08 Feb - 12 Feb	$5,500	Register
08 Mar - 12 Mar	$5,500	Register
12 Apr - 16 Apr	$5,500	Register
10 May - 14 May	$5,500	Register
14 Jun - 18 Jun	$5,500	Register
12 Jul - 16 Jul	$5,500	Register
09 Aug - 13 Aug	$5,500	Register
13 Sep - 17 Sep	$5,500	Register
11 Oct - 15 Oct	$5,500	Register
08 Nov - 12 Nov	$5,500	Register
06 Dec - 10 Dec	$5,500	Register

Accra
11 Jan - 15 Jan	$3,200	Register
08 Feb - 12 Feb	$3,200	Register
08 Mar - 12 Mar	$3,200	Register
12 Apr - 16 Apr	$3,200	Register
10 May - 14 May	$3,200	Register
14 Jun - 18 Jun	$3,200	Register
12 Jul - 16 Jul	$3,200	Register
09 Aug - 13 Aug	$3,200	Register
13 Sep - 17 Sep	$3,200	Register
11 Oct - 15 Oct	$3,200	Register
08 Nov - 12 Nov	$3,200	Register
06 Dec - 10 Dec	$3,200	Register

Pretoria
11 Jan - 15 Jan	$3,100	Register
08 Feb - 12 Feb	$3,100	Register
08 Mar - 12 Mar	$3,100	Register
12 Apr - 16 Apr	$3,100	Register
10 May - 14 May	$3,100	Register
14 Jun - 18 Jun	$3,100	Register
12 Jul - 16 Jul	$3,100	Register
09 Aug - 13 Aug	$3,100	Register
13 Sep - 17 Sep	$3,100	Register
11 Oct - 15 Oct	$3,100	Register
08 Nov - 12 Nov	$3,100	Register
06 Dec - 10 Dec	$3,100	Register

Cape Town
11 Jan - 15 Jan	$3,800	Register
08 Feb - 12 Feb	$3,800	Register
08 Mar - 12 Mar	$3,800	Register
12 Apr - 16 Apr	$3,800	Register
10 May - 14 May	$3,800	Register
14 Jun - 18 Jun	$3,800	Register
12 Jul - 16 Jul	$3,800	Register
09 Aug - 13 Aug	$3,800	Register
13 Sep - 17 Sep	$3,800	Register
11 Oct - 15 Oct	$3,800	Register
08 Nov - 12 Nov	$3,800	Register
06 Dec - 10 Dec	$3,800	Register

Johannesberg
11 Jan - 15 Jan	$3,100	Register
08 Feb - 12 Feb	$3,100	Register
08 Mar - 12 Mar	$3,100	Register
12 Apr - 16 Apr	$3,100	Register
10 May - 14 May	$3,100	Register
14 Jun - 18 Jun	$3,100	Register
12 Jul - 16 Jul	$3,100	Register
09 Aug - 13 Aug	$3,100	Register
13 Sep - 17 Sep	$3,100	Register
11 Oct - 15 Oct	$3,100	Register
08 Nov - 12 Nov	$3,100	Register
06 Dec - 10 Dec	$3,100	Register

Cairo
11 Jan - 15 Jan	$4,200	Register
08 Feb - 12 Feb	$4,200	Register
08 Mar - 12 Mar	$4,200	Register
12 Apr - 16 Apr	$4,200	Register
10 May - 14 May	$4,200	Register
14 Jun - 18 Jun	$4,200	Register
12 Jul - 16 Jul	$4,200	Register
09 Aug - 13 Aug	$4,200	Register
13 Sep - 17 Sep	$4,200	Register
11 Oct - 15 Oct	$4,200	Register
08 Nov - 12 Nov	$4,200	Register
06 Dec - 10 Dec	$4,200	Register

Arusha
11 Jan - 15 Jan	$2,100	Register
08 Feb - 12 Feb	$2,100	Register
08 Mar - 12 Mar	$2,100	Register
12 Apr - 16 Apr	$2,100	Register
10 May - 14 May	$2,100	Register
14 Jun - 18 Jun	$2,100	Register
12 Jul - 16 Jul	$2,100	Register
09 Aug - 13 Aug	$2,100	Register
13 Sep - 17 Sep	$2,100	Register
11 Oct - 15 Oct	$2,100	Register
08 Nov - 12 Nov	$2,100	Register
06 Dec - 10 Dec	$2,100	Register

Machakos
11 Jan - 15 Jan	KES 110,000 \| $1,500	Register
08 Feb - 12 Feb	KES 110,000 \| $1,500	Register
08 Mar - 12 Mar	KES 110,000 \| $1,500	Register
12 Apr - 16 Apr	KES 110,000 \| $1,500	Register
10 May - 14 May	KES 110,000 \| $1,500	Register
14 Jun - 18 Jun	KES 110,000 \| $1,500	Register
12 Jul - 16 Jul	KES 110,000 \| $1,500	Register
09 Aug - 13 Aug	KES 110,000 \| $1,500	Register
13 Sep - 17 Sep	KES 110,000 \| $1,500	Register
11 Oct - 15 Oct	KES 110,000 \| $1,500	Register
08 Nov - 12 Nov	KES 110,000 \| $1,500	Register
06 Dec - 10 Dec	KES 110,000 \| $1,500	Register

Zanzibar
11 Jan - 15 Jan	$2,100	Register
08 Feb - 12 Feb	$2,100	Register
08 Mar - 12 Mar	$2,100	Register
12 Apr - 16 Apr	$2,100	Register
10 May - 14 May	$2,100	Register
14 Jun - 18 Jun	$2,100	Register
12 Jul - 16 Jul	$2,100	Register
09 Aug - 13 Aug	$2,100	Register
13 Sep - 17 Sep	$2,100	Register
11 Oct - 15 Oct	$2,100	Register
08 Nov - 12 Nov	$2,100	Register
06 Dec - 10 Dec	$2,100	Register

Kisumu
11 Jan - 15 Jan	KES 110,000 \| $1,500	Register
08 Feb - 12 Feb	KES 110,000 \| $1,500	Register
08 Mar - 12 Mar	KES 110,000 \| $1,500	Register
12 Apr - 16 Apr	KES 110,000 \| $1,500	Register
10 May - 14 May	KES 110,000 \| $1,500	Register
14 Jun - 18 Jun	KES 110,000 \| $1,500	Register
12 Jul - 16 Jul	KES 110,000 \| $1,500	Register
09 Aug - 13 Aug	KES 110,000 \| $1,500	Register
13 Sep - 17 Sep	KES 110,000 \| $1,500	Register
11 Oct - 15 Oct	KES 110,000 \| $1,500	Register
08 Nov - 12 Nov	KES 110,000 \| $1,500	Register
06 Dec - 10 Dec	KES 110,000 \| $1,500	Register

Nakuru
11 Jan - 15 Jan	KES 110,000 \| $1,500	Register
08 Feb - 12 Feb	KES 110,000 \| $1,500	Register
08 Mar - 12 Mar	KES 110,000 \| $1,500	Register
12 Apr - 16 Apr	KES 110,000 \| $1,500	Register
10 May - 14 May	KES 110,000 \| $1,500	Register
14 Jun - 18 Jun	KES 110,000 \| $1,500	Register
12 Jul - 16 Jul	KES 110,000 \| $1,500	Register
09 Aug - 13 Aug	KES 110,000 \| $1,500	Register
13 Sep - 17 Sep	KES 110,000 \| $1,500	Register
11 Oct - 15 Oct	KES 110,000 \| $1,500	Register
08 Nov - 12 Nov	KES 110,000 \| $1,500	Register
06 Dec - 10 Dec	KES 110,000 \| $1,500	Register

Mombasa
11 Jan - 15 Jan	KES 115,000 \| $1,500	Register
08 Feb - 12 Feb	KES 115,000 \| $1,500	Register
08 Mar - 12 Mar	KES 115,000 \| $1,500	Register
12 Apr - 16 Apr	KES 115,000 \| $1,500	Register
10 May - 14 May	KES 115,000 \| $1,500	Register
14 Jun - 18 Jun	KES 115,000 \| $1,500	Register
12 Jul - 16 Jul	KES 115,000 \| $1,500	Register
09 Aug - 13 Aug	KES 115,000 \| $1,500	Register
13 Sep - 17 Sep	KES 115,000 \| $1,500	Register
11 Oct - 15 Oct	KES 115,000 \| $1,500	Register
08 Nov - 12 Nov	KES 115,000 \| $1,500	Register
06 Dec - 10 Dec	KES 115,000 \| $1,500	Register

Nairobi
11 Jan - 15 Jan	KES 99,000 \| $1,500	Register
08 Feb - 12 Feb	KES 99,000 \| $1,500	Register
08 Mar - 12 Mar	KES 99,000 \| $1,500	Register
12 Apr - 16 Apr	KES 99,000 \| $1,500	Register
10 May - 14 May	KES 99,000 \| $1,500	Register
14 Jun - 18 Jun	KES 99,000 \| $1,500	Register
12 Jul - 16 Jul	KES 99,000 \| $1,500	Register
09 Aug - 13 Aug	KES 99,000 \| $1,500	Register
13 Sep - 17 Sep	KES 99,000 \| $1,500	Register
11 Oct - 15 Oct	KES 99,000 \| $1,500	Register
08 Nov - 12 Nov	KES 99,000 \| $1,500	Register
06 Dec - 10 Dec	KES 99,000 \| $1,500	Register

Naivasha
11 Jan - 15 Jan	KES 110,000 \| $1,500	Register
08 Feb - 12 Feb	KES 110,000 \| $1,500	Register
08 Mar - 12 Mar	KES 110,000 \| $1,500	Register
12 Apr - 16 Apr	KES 110,000 \| $1,500	Register
10 May - 14 May	KES 110,000 \| $1,500	Register
14 Jun - 18 Jun	KES 110,000 \| $1,500	Register
12 Jul - 16 Jul	KES 110,000 \| $1,500	Register
09 Aug - 13 Aug	KES 110,000 \| $1,500	Register
13 Sep - 17 Sep	KES 110,000 \| $1,500	Register
11 Oct - 15 Oct	KES 110,000 \| $1,500	Register
08 Nov - 12 Nov	KES 110,000 \| $1,500	Register
06 Dec - 10 Dec	KES 110,000 \| $1,500	Register

Kampala
11 Jan - 15 Jan	$1,800	Register
08 Feb - 12 Feb	$1,800	Register
08 Mar - 12 Mar	$1,800	Register
12 Apr - 16 Apr	$1,800	Register
10 May - 14 May	$1,800	Register
14 Jun - 18 Jun	$1,800	Register
12 Jul - 16 Jul	$1,800	Register
09 Aug - 13 Aug	$1,800	Register
13 Sep - 17 Sep	$1,800	Register
11 Oct - 15 Oct	$1,800	Register
08 Nov - 12 Nov	$1,800	Register
06 Dec - 10 Dec	$1,800	Register

Dubai
11 Jan - 15 Jan	$3,900	Register
08 Feb - 12 Feb	$3,900	Register
08 Mar - 12 Mar	$3,900	Register
12 Apr - 16 Apr	$3,900	Register
10 May - 14 May	$3,900	Register
14 Jun - 18 Jun	$3,900	Register
12 Jul - 16 Jul	$3,900	Register
09 Aug - 13 Aug	$3,900	Register
13 Sep - 17 Sep	$3,900	Register
11 Oct - 15 Oct	$3,900	Register
08 Nov - 12 Nov	$3,900	Register
06 Dec - 10 Dec	$3,900	Register

Date & Mode	Cost

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Inclusive Customer Service Practices Training Course

Course Overview

Course Modules

Course Administration

Methodology

Accreditation

Training Venue

Accommodation & Airport Transfer

Tailor-Made

Payment

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Course Reviews

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Inclusive Customer Service Practices Training Course

Course Overview

Course Modules

Course Administration

Methodology

Accreditation

Training Venue

Accommodation & Airport Transfer

Tailor-Made

Payment

Related Courses

Serving Diverse Customer Groups Training Course

Team Collaboration in Service Delivery Training Course

Empathy in Customer Service Training Course

Course Reviews

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