Course Outline

Module 1: Recruitment Interviewing

• Understanding key interviewing skills
• Designing structured recruitment interviews
• Using behavioral and competency-based questions
• Using STAR method for candidate evaluation
• Case Study: Conduct a recruitment interview

Module 2: Appraisal Interviewing

• Preparing for performance appraisal interviews
• Setting goals and providing feedback
• Addressing performance gaps constructively
• Using performance management frameworks
• Case Study: Plan an appraisal interview

Module 3: Disciplinary Interviewing

• Structuring disciplinary interviews
• Ensuring compliance with HR policies
• Managing sensitive conversations
• Using disciplinary action templates
• Case Study: Handle a disciplinary case

Module 4: Counseling Interviewing

• Conducting supportive counseling interviews
• Addressing employee concerns empathetically
• Developing action plans for improvement
• Using active listening techniques
• Case Study: Facilitate a counseling session

Module 5: Exit Interviewing

• Planning and conducting exit interviews
• Gathering insights for retention strategies
• Analyzing exit interview data
• Using exit interview software tools
• Case Study: Analyze exit interview feedback