Course Outline

Module 1: Introduction to Emotional Intelligence

• Exploring the Iceberg Model of emotions
• Defining emotional intelligence (EQ)
• Understanding emotions and responses
• Using EQ self-assessment tools
• Case Study: Analyze personal emotional triggers

Module 2: Assessing and Developing Emotional Intelligence

• Conducting an emotional intelligence test
• Building self-awareness and self-motivation
• Practicing self-regulation techniques
• Using journaling for self-reflection
• Case Study: Create an EQ development plan

Module 3: Social Competencies and Empathy

• Developing empathy in workplace interactions
• Enhancing relationship management skills
• Building social skills for collaboration
• Using active listening techniques
• Case Study: Resolve a team conflict with empathy

Module 4: Benefits and Challenges of Emotional Intelligence

• Exploring the benefits of high EQ
• Understanding emotional hijacking
• Managing intense emotional responses
• Using mindfulness apps like Calm
• Case Study: Address an emotional hijacking scenario

Module 5: Applying Emotional Intelligence at Work

• Practicing assertive communication
• Enhancing customer service with EQ
• Applying work etiquette and professionalism
• Using Microsoft Teams for EQ check-ins
• Case Study: Improve team dynamics with EQ