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E-Commerce Logistics and Fulfillment Management Training Course

E-Commerce Logistics and Fulfillment Management Training Course

Intermediate | 5 days | Face to Face / Online / Elearning | Certificate
01

Course Overview

Course Summary
Course Title E-Commerce Logistics and Fulfillment Management Training Course
Organization Tech For Development (T4D)
Venue Tech For Development (T4D) Training Centre
Duration 5 days
Target Industries
Target Job Roles
Course Fees (Face-to-Face) USD 1,500/KES 99,000 (Exclusive of VAT)
Course Fees (Virtual) USD 1,000/KES 70,000 (Exclusive of VAT)
Training Modes Virtual and face-to-face training
Payment Payment should be made to the Tech For Development (T4D) bank account on or before the start of the course
Accreditation Tech For Development Certificate of Course Completion

Course Overview
This course addresses the logistical and operational challenges of managing fulfillment in an e-commerce environment. It delves into warehousing systems, inventory accuracy, delivery models, and reverse logistics. Learners explore integrated technology systems and customer-centric fulfillment strategies used in local and cross-border e-commerce.

Course Duration
5 Days

Target Audience
• Logistics and supply chain managers
• E-commerce platform operators
• Fulfillment and distribution specialists
• Online retail business owners

Personal Impact
• Enhanced skills in digital fulfillment operations
• Improved ability to design cost-effective last-mile strategies

Organizational Impact
• Improved order fulfillment efficiency
• Higher customer satisfaction and loyalty through streamlined delivery

Course Objectives
• Design and manage agile e-commerce fulfillment systems
• Utilize technology in last-mile delivery optimization
• Manage inventory and returns in a multi-channel environment

02

Course Modules

Course Modules
Module 1: E-Commerce Logistics Landscape

  • Fulfillment models: dropshipping, own warehousing
  • Key metrics and service-level benchmarks
  • Case Study: Jumia Express vs Amazon FBA

Module 2: Warehousing and Inventory Systems

  • Smart warehousing technologies
  • Inventory turnover, picking strategies
  • Exercise: Warehouse flow design

Module 3: Last-Mile Delivery Strategies

  • Fleet optimization and gig economy models
  • Route planning tools and cost-reduction models
  • Simulation: Urban vs rural last-mile strategy

Module 4: Reverse Logistics and Returns Management

  • Return policies and value recovery
  • Digital tracking of returns
  • Case Study: Reducing reverse logistics cost

Module 5: Technology Integration and Automation

  • WMS, TMS, and real-time tracking
  • Robotics and IoT in fulfillment
  • Real-Life Project: Designing a smart e-fulfillment system
03

Course Administration

Methodology

Instructor-led sessions use a blended learning approach combining presentations, guided practical exercises, web-based tutorials, and group work, delivered by seasoned industry experts. All facilitation and course materials are in English, so participants should be reasonably proficient in the language.

Accreditation

Upon successful completion of this training, participants will be issued a Tech For Development Certificate of Course Completion

Training Venue

The training will be held at the Tech For Development Training Centre. The course fee covers the course tuition, training materials, two break refreshments, and lunch. All participants will additionally cater to their travel expenses, visa application, insurance, and other personal expenses.

Accommodation & Airport Transfer

Arranged upon request.For reservations contact the Training Officer:
Email: [email protected]
Phone: (+254) 790 824 179

Tailor-Made

This training can also be customized to suit the needs of your institution upon request. You can have it delivered in our T4D Training Centre or at a convenient location.

Payment

Payment should be transferred to the T4D account through a bank on or before the start of the course. Send proof of payment to [email protected].

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Date Cost
2026 Schedules
Nairobi
07 Dec - 11 Dec
KES 99,000 |
$1,500 		Register
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Kigali
Addis Ababa
Kuala Lumpur
Accra
Pretoria
Cape Town
Johannesberg
Cairo
Arusha
Machakos
Zanzibar
Kisumu
Nakuru
Mombasa
Nairobi
Naivasha
Kampala
Dubai