Course Modules

Module 1: Introduction to Cybersecurity in Hospitality

• Common threats in hospitality (phishing, malware, data theft)
• Importance of cybersecurity awareness
• Key assets to protect in hotel operations
• Case Study: Cyber breach in a global hotel chain

Module 2: Securing Payment Systems

• Protecting credit card transactions
• PCI DSS compliance standards
• Preventing skimming and fraud
• Case Study: Preventing credit card fraud at check-in

Module 3: Data Privacy and Protection

• Protecting guest personal information
• GDPR and global compliance requirements
• Encryption and secure storage practices
• Case Study: Avoiding penalties through compliance adherence

Module 4: Network and System Security

• Securing hotel Wi-Fi and internal networks
• Firewalls and antivirus solutions
• Protecting PMS, POS, and booking systems
• Case Study: Securing Wi-Fi to protect guest data

Module 5: Staff Awareness and Training

• Recognizing phishing and social engineering attacks
• Secure password practices
• Building a culture of security awareness
• Case Study: Staff training reduces phishing attacks

Module 6: Incident Response Planning

• Detecting and responding to security breaches
• Developing an incident response team
• Reporting and recovery procedures
• Case Study: Handling a ransomware attack in a hotel

Module 7: Vendor and Third-Party Security

• Risks in vendor-supplied systems
• Ensuring third-party compliance
• Contracts and SLAs for security obligations
• Case Study: Vendor-related breach in hospitality operations

Module 8: Emerging Cybersecurity Trends

• Cloud security in hospitality
• AI and machine learning in threat detection
• Mobile security for guest apps
• Case Study: Leveraging AI to detect cyber threats

Module 9: Business Continuity and Disaster Recovery

• Backup strategies for hotel data
• Business continuity planning in hospitality
• Testing disaster recovery systems
• Case Study: Maintaining operations during a system outage

Module 10: Building a Cybersecurity Strategy

• Steps for creating a hotel security framework
• Policy development and enforcement
• Continuous monitoring and improvement
• Case Study: Developing a cybersecurity roadmap for a hotel chain