Course Outline:

Module 1: Introduction to Hospitality Robotics

• The evolving role of technology in housekeeping: from tool to teammate.

• Overview of available technologies: robotic vacuums, UV disinfection robots, laundry bots.

• Understanding the capabilities and current limitations of automation.

• Demo: Live demonstration of a leading robotic vacuum.

Module 2: Operating Automated Equipment

• Hands-on training: programming, operating, and basic troubleshooting of robots.

• Safety protocols for operating robots in guest-facing environments.

• Daily maintenance and cleaning of robotic equipment.

• Practical Lab: Operating a UV sanitizing robot in a mock guest room.

Module 3: IoT & Smart Room Systems

• How IoT sensors in guest rooms can signal status to housekeeping (e.g., vacant/occupied, DND).

• Using smart room data to optimize cleaning schedules and dispatch.

• Introduction to AI-powered inventory management systems.

• Workshop: Interpreting a dashboard from a smart housekeeping management system.

Module 4: Data, Analytics & Process Integration

• Analyzing robot performance data (coverage, time, efficiency).

• Redesigning traditional housekeeping workflows to incorporate automation.

• Measuring the impact on room turnaround times and labor costs.

• Exercise: Creating a new daily schedule for a team that includes robotic support.

Module 5: Change Management & Implementation

• Strategies for introducing new technology to staff and overcoming resistance.

• Upskilling staff: training attendants to work alongside robots.

• Calculating ROI and building a compelling business case for investment.

• Final Role-Play: Presenting a business case for a new robot to a mock "hotel ownership group."