Course Outline:

Module 1: The Housekeeping-Maintenance Partnership

• Breaking down silos: understanding each department's role and challenges.

• The cost of reactive vs. proactive maintenance.

• Introduction to a Computerized Maintenance Management System (CMMS).

• Exercise: A joint session with maintenance staff to discuss common pain points.

Module 2: Identifying Issues: Plumbing & Electrical

• Early signs of plumbing failures: leaks, drips, low water pressure, slow drains.

• Identifying electrical issues: flickering lights, faulty outlets, switch problems.

• Safety protocols for identifying and reporting these issues.

• Practical Lab: inspecting a bathroom and identifying 5 potential plumbing issues.

Module 3: Identifying Issues: HVAC, Furniture & Fabrics

• Signs of HVAC problems: strange noises, insufficient heating/cooling, thermostat issues.

• Assessing furniture and fixture damage: loose legs, stripped screws, torn fabrics.

• Identifying wear and tear on soft goods: carpets, curtains, upholstery.

• Workshop: A "maintenance hunt" in a guest room to find and catalog every minor issue.

Module 4: The Work Order Process & Basic Preventative Tasks

• How to write a clear, descriptive, and prioritized work order.

• Basic tasks housekeeping can perform: cleaning AC vents, lubricating sliding doors, tightening screws.

• When to escalate an issue to urgent status.

• Practical Lab: Writing perfect work orders from a series of photos and descriptions.

Module 5: Implementing a Proactive Program

• Designing and conducting a daily or weekly preventative maintenance check of rooms.

• Tracking and analyzing maintenance data to identify recurring problems.

• Celebrating success: creating a culture of shared responsibility.

• Final Project: Developing a collaborative PM checklist for housekeeping and presenting it to a mock "maintenance manager."