Course Outline
Module 1: Principles of Effective Business Writing

• 7 Cs of business writing

• Customer-centric writing approach

• Case study: How improved writing reduced response time by 30%

Module 2: Writing with Empathy and Professionalism

• Tone adjustment techniques

• Emotional intelligence in writing

• Workshop: Rewrite poorly worded customer emails

Module 3: Templates and Automation

• Effective template design

• Personalization techniques

• Group activity: Create customer communication templates

Module 4: Editing and Proofreading

• Error detection techniques

• Clarity enhancement

• Role play: Peer editing exercise

Module 5: Implementation Practice

• Real writing scenarios

• Immediate feedback session

• Assessment: Write customer responses under time constraints