Course Outline

Module 1: Fundamentals of Crisis Management in QRM

• Defining crisis management and its role in QRM
• Key crisis triggers and risk factors in business operations
• Regulatory expectations for crisis management and business continuity
• Case Study: Lessons from major corporate crises and their impact on QRM

Module 2: Risk Assessment & Crisis Preparedness Strategies

• Identifying and assessing potential crisis scenarios
• Developing risk response frameworks for crisis situations
• Emergency preparedness planning and resource allocation
• Crisis communication strategies for internal and external stakeholders

Hands-on Activity:

• Conducting a risk assessment for crisis preparedness

Module 3: Business Continuity Planning (BCP) & Resilience Building

• Principles of business continuity and disaster recovery
• Developing BCP frameworks and policies
• Testing and validating business continuity strategies
• Leveraging technology for continuity planning and risk monitoring

Case Study:

• How leading organizations implemented successful BCP strategies

Module 4: Crisis Response, Decision-Making & Incident Management

• Executing crisis response plans effectively
• Decision-making under pressure: Tools and best practices
• Incident management and escalation protocols
• Regulatory reporting and compliance during crisis events

Hands-on Activity:

• Simulating a crisis scenario and developing a response plan

Module 5: Post-Crisis Recovery & Continuous Improvement

• Assessing post-crisis impact and lessons learned
• Improving risk management frameworks after crisis events
• Integrating continuous improvement into BCP and QRM
• Future trends in crisis management and business resilience

Hands-on Activity:

• Developing a crisis management improvement plan