Course Outline

Module 1: Core Competencies for Office Administration

• Identifying key competencies for successful administrators
• Setting and achieving objectives in a digital workplace
• Using Microsoft Outlook to boost personal productivity
• Navigating Outlook’s ribbon, toolbar, and navigation pane
• Case Study: Set up an Outlook-based productivity system

Module 2: Effective Office Communication

• Choosing the right communication medium for tasks
• Writing professional emails using Microsoft Outlook
• Organizing email folders and creating automation rules
• Designing professional signatures and stationery
• Case Study: Draft and organize a professional email thread

Module 3: Time Management with Digital Tools

• Applying proactive time management strategies
• Using Microsoft Outlook Calendar for appointments and meetings
• Creating and managing tasks, notes, and to-do lists
• Prioritizing tasks electronically for efficiency
• Case Study: Plan a week using Outlook Calendar and Tasks

Module 4: Managing Relationships and Meetings

• Understanding your manager’s expectations and work style
• Sharing Outlook Calendar and tasks for collaboration
• Preparing agendas and minutes for professional meetings
• Applying delegation concepts using Outlook tools
• Case Study: Create a meeting agenda and minutes

Module 5: Document Management and E-Filing

• Implementing effective e-filing and document management systems
• Comparing e-filing vs. paper filing for efficiency
• Organizing computer files and data systematically
• Developing office organization strategies for long-term use
• Case Study: Design an e-filing system for an office