Course Outline

Module 1 – Transactions Handled by Bank Tellers

• Cashing, deposits, transfers, wire transfers
• Savings deposits and withdrawals
• Issuance of cashier checks, money orders, etc.
• Promotion of loans and mortgages
• Business referrals (trust, insurance, lending)
• Cash advances
• Savings bond redemption
• Customer issue resolution
• Batching and processing proof work
• Cash balancing

Module 2 – Types of Deposit Accounts

• Fixed
• Saving
• Recurring
• Current account

Module 3 – Types of Banking Payments

• Cash payments
• Cheque payments
• Electronic processing and payment transfers

Module 4 – Steps to Sorting Cash Successfully

• Outline effective sorting procedures
• Automate the sorting process
• Store currency securely

Module 5 – Methods for Counterfeit Detection

• Ultraviolet detection
• Magnetic detection
• Other manual procedures

Module 6 – Components of Automated Cash Handling Hardware

• Automatic teller machine
• Cash dispenser
• Cash validator (acceptor)
• Cash recycler
• Rolled coin dispenser
• Loose coin validator
• Intelligent banknote neutralisation system

Module 7 – Functions Performed by Currency Recyclers

• Cash dispensation
• Cash acceptance
• Cash sorting
• Currency storage

Module 8 – Benefits of Currency Recyclers

• Simplified cash flows
• Increased security
• Saved time

Module 9 – Security Measures in Automated Teller Machines

• Online PIN validations
• Offline PIN validations
• PIN validation for interchange transactions
• Shared ATMs
• Hardware security module
• Authentication and data integrity

Module 10 – Wealth Management

• Financial planning tools and techniques
• Insurance and investment products
• Retirement plans
• Cash management services
• International banking services

Module 11 – Fraud Management

• Types of financial fraud
• Theft and red flags
• Types of exploitation
• Types of cheque fraud
• Insider fraud
• Payday lender fraud

Module 12 – Customer Relationship Management

• Customer purchasing
• Understanding customer expectations
• Matching Products/services to demand
• Marketing in customer relationship management
• Components of a market-driven strategy

Module 13 – Other Banking Functions, Features and/or Instruments

• Monetary policy
• Electronic banking
• Federal deposit insurance coverage
• Banking laws and regulation
• Banking performance measures

Module 14 – Essentials of Workplace Conduct

• Guiding principles of business etiquette
• Professional hierarchy
• Professional dress code
• Workplace behaviour

Module 15 – Ethical Issues of Banking

• Credit rating manipulation
• Security miss-selling
• Unauthorised trading
• Short-selling of bank shares
• Market manipulation
• Insider dealing