Course Outline:

Module 1: Linen Knowledge & Cart Management

• Types of linen, thread counts, and proper handling to prevent damage.

• Mastering the "perfect cart" setup for efficiency.

• Inventory control and par levels for linens and amenities.

• Exercise: A blindfolded test to identify linen types by touch.

Module 2: The Foundation: Sheet Threading & Hospital Corners

• The science of a tight, wrinkle-free sheet foundation.

• Mastering the perfect hospital corner: technique and practice.

• Fitted vs. flat sheet debates and techniques.

• Practical Lab: Repetitive drills on bed foundations against a clock.

Module 3: Bedscape Styles: Duvets & Classic Styles

• Step-by-step guide to the modern duvet fold and shake method.

• Creating the classic triple-sheeted bed with a decorative fold-back.

• Arranging pillows and shams for maximum visual impact.

• Workshop: Creating three different bed styles to brand specification manuals.

Module 4: Turndown Service Artistry

• The elements of a luxurious turndown service.

• Placement of amenities, robes, slippers, and lighting.

• Adding personalized touches for special occasions.

• Role-Play: Performing a turndown service for a VIP guest scenario.

Module 5: The 15-Minute Room Turnaround

• Strategic workflow: from entry to final check.

• Synchronizing bed-making with other cleaning tasks.

• Final QC: the 30-second check for hairs, dust, and perfection.

• Final Assessment: Timed room turnaround from "check-out" to "ready for guest" state.