Course Outline

Module 1: Introduction to Knowledge and Records Management

• Defining knowledge and records concepts
• Differentiating explicit and tacit knowledge
• Understanding legal and regulatory considerations
• Using Microsoft OneNote for planning
• Case Study: Assess knowledge and records needs

Module 2: Knowledge Capture and Organization

• Capturing tacit and explicit knowledge
• Converting tacit knowledge to explicit forms
• Using knowledge mapping and visualization
• Using MindManager for knowledge mapping
• Case Study: Create a knowledge capture plan

Module 3: Records Management Strategies

• Creating effective records and documentation
• Developing retention schedules and policies
• Ensuring secure disposal and archiving
• Using OpenText for records management
• Case Study: Design a records retention schedule

Module 4: Implementation, Tools, and Access

• Integrating knowledge and records into workflows
• Using KMS and records management software
• Designing intuitive file structures and access controls
• Using Microsoft SharePoint for implementation
• Case Study: Implement a records management system

Module 5: Ethical and Privacy Considerations

• Addressing ethical issues in records management
• Balancing legal and operational needs
• Ensuring privacy and data protection compliance
• Using compliance tools for monitoring
• Case Study: Develop a privacy policy for records